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Preparation of Pools for Summer during the Covid-19 Pandemic

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Preparation of Pools for Summer during the Covid-19 Pandemic

This is a different kind of spring as the whole world is facing a deadly pandemic, Covid-19. With it, it has brought so many changes, including the closure of several industries. The good news is the pool industry has not felt this effect. Summer is approaching, and preparations to open the pools for summer are ongoing. Consumers are still in search of professionals to help prepare their pools. Stagnant water is hazardous. If several pools are left to smolder without chlorine, it will lead to a public health crisis.

Preparation of Pools for Summer during the Covid-19 Pandemic

Pools are very critical and, if you don’t maintain them well, can turn to green as fast as two weeks. This is a conducive breeding ground for mosquitoes that transmit diseases. To avoid this, most consumers are seeking help to keep their pools clean and secure. With the impact of the pandemic, the use of technology is now a valuable asset. Technological solutions and software services are now a favorite to maintain the social distancing rule and eliminate physical contact. Pool professionals have opted for ways such as delivering required chemicals to the consumers’ home or also addressing problems via mobile technology. At this time, technology is essential in the provision of these services to consumers.

Consumer relations

On the positive side, Covid-19 pandemic is a good opportunity for professionals to connect with their clients while staying at home. Consumers are eagerly waiting for summer so they can enjoy their ‘staycation.” Mobile technology is effective for communication between professionals and clients while staying safe. Mobile business softwares permits service technicians and retail providers to use their mobile phones in the field, or at home and work just like they would in the office. This software enables the technicians to oversee scheduled pools, job notes, directions, and photos on file. It also gives instant updates to the works on the field and home office.

Get in touch

During this ongoing crisis, it is the best time to reach out to clients. In a company, each employee should pick at least one client and keep in touch via email, calls, and texts. The employees can take orders, notes, and schedule services using business software. With this, the employees can expand their skills as well as keep busy. Such outreach helps develop trust between the experts and the clients. The task at hand will be to inform the consumers that you are still operating and are willing to assist in any way. You can include your plan to open pools for summer and ensure they are clean throughout the season. Some clients will be uncomfortable with the idea because of physical contact. You can introduce the idea of face timing them as you guide them on a step by step basis on how to handle the pools, at a fee. Here are some ideas of how to start the emails;

  • We can make your ‘stay-cation’ experience worthwhile.
  • We’ve got you covered this summer to enjoy your pool.
  • Don’t be left out! We have a way to ensure your pool is clean and clear.
  • Don’t worry; we can deliver your pool opening kits at your doorstep.
  • Great news! We have a plan to open your pools.

You can include a photo of the safety measures you are taking to keep your clients safe. It is important to reassure consumers that even with the stores’ closings, you can still have their goods delivered. The company can organize a few hours to open the store to have clients pick their orders. The payment of the orders should be online before delivery. Online payment is a safe method to prevent the spread of the virus. The business payments should be in a separate account to prevent mix up personal accounts.

Mobile business softwares perform the following roles;

  • Count the advises chemical changes
  • Search the inventory while on site
  • Add work notes
  • Document pool or spa water results in the client’s reports
  • Receive payments on-site or by PayPal and issue online receipts
  • Include parts and chemicals used to the sales order

Exceed client expectations

You can improve your customer service and take it a notch higher. Additionally, you can introduce a virtual door hanger on the client’s email to inform them when your service personnel are on the pool site, and the job gets done. You can add features that show the steps the technicians took to ensure that they keep their client and themselves safe.

Pools and spa industries ought to embrace technology to manage to meet their consumers’ demand during spring and summer. The effort made by the technicians is important and fosters good relations that will extend even after the pandemic.

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Cleaning and Service Equipment and Supplies

Latham Pool Products Hires New Chief Information Officer

Kaushal Dhruv joins Latham Pool Products as new CIO.

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Kaushal Dhruv named new CIO of Latham Pool Products
Photo: Latham Pool Products

Fiberglass pool and vinyl liner maker Latham Pool Products has decided to hire a new Chief Information Officer for their corporation.

Kaushal Dhruv the new CIO will provide support and leadership to both the IT (Information Technology) team as well as the project management staff. Latham President/CEO Scott Rajeski is Kaushal’s direct report.

“We are on an exciting growth journey, complete with changes that will continue to propel Latham’s position …”

Kaushal Dhruv new CIO for Latham Pool Products

Kaushal comes from a diverse background in technology where he had 16 years of experience consulting with CIO and CTOs of Fortune 500 Companies. Kaushal was also Director of Technology for KPMG. Kaushal is extremely well educated. He has a Diploma in Electronics and Telecommunications Engineering from the University at Mumbai, a Masters in Information Management from Syracuse University as well as a Masters in Engineering Management from the Martin J. Whitman School of Management, and a Bachelors in Computer Engineering from the Pune Institute of Computer Technology.

Said Latham Pool Products CEO, Scott Rajeski:

“[Kaushal’s] extensive experience and knowledge provide Latham with the proper leadership to continue driving our progress in North America and abroad.”

More about Latham Pool Products
Find products, contact information and articles about Latham Pool Products

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Cleaning and Service Equipment and Supplies

Pools Installation: Growth of Pool and Spa Business despite the Pandemic

Pool and spa business is prospering amid the Covid-19 pandemic. Summer is approaching, and consumers want to enjoy an exquisite backyard pool installation

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Pools Installation: Growth of Pool and Spa Business despite the Pandemic

Reports indicate that the pool and spa business is prospering amid the Covid-19 pandemic. Summer is approaching, and consumers want to enjoy an exquisite backyard pool installation experience in their staycation. Consumers demand on pool maintenance products and services, renovations, new structures is on the rise. Social distancing rules affected so many businesses in their sales, but not all industries felt the wrath. The pool and spa industry survived the heat due to the following factors;

Pools Installation: Growth of Pool and Spa Business despite the Pandemic

1.  New pool installation

The demand is high because it is the only option to enjoy summer. Most clients are contacting contractors to have pools installed in their backyard.

2.  Existing pools

Homeowners want to bring the summer experience closer by improving their backyard experience. This is because they have to stay indoors and have no other option. Maintaining their pool throughout summer created a niche that the professionals in this industry took advantage of.

High loan application demands

Sarah Bess, the marketing director of Lyon Financial, specializing in loans for outdoor improvements, focusing on the pool, admits to the increase in business sales during this time. She adds that they expected a 20% increase in their sales this year. Then in March, the outbreak happened to create a lot of uncertainties and confusion. The sales went down for a short period, and it was discouraging. In April, there was a sudden and unbelievable rise in sales. The customer demand was too high, and the company was making good proceeds. This situation required that they add 10–15 employees to meet the customers’ demand.

If the sales happen to decrease in June or July, it still won’t take them back to where they were. The increase came about by the idea that clients have an exceptional backyard. It is not all about the pools, but the outdoor experience. Other industries that deal with the construction of the outdoor kitchen, covered porches, gazebos, etc., recorded a great increase in sales. Customers want to invest in their backyard pool installation for summer as well as for future security.

Safety precautions and retail businesses

The health crisis affected retail businesses. This is because of the social distancing rule, and clients find it hard to go to the stores to buy goods. Some retail stores adjusted to the situation to ensure they maximize their sales. They adopted methods such as delivery & curbside pick up. Companies such as Aqua Tech in Winnipeg, Manitoba, dismiss claims of the effects on retails stalls. For them, they adopted the use of contactless water testing. It is advantageous because they can still stay indoors, manage time, and it’s effective for clients. They hope to continue with these services even after the pandemic. Aqua tech, now offers services like chemical only pool maintenance & water sample pick up for those unable to go to the stores. They are dealing with the situation in ways that are appealing to the customer. The crisis was a concern, but they have managed to keep up with the sales. Previously, they only received 2-3 calls a day, now they receive 5-10 calls in an hour. Additionally, the employees have had to organize themselves effectively.

Economic achievements

Richard’s Total Backyard in Houston, Texas, set a new financial record in April. It is now a trend in all these outdoor products industries. Cristina Nikolov, a social media marketing manager, recalls a company meeting held at the beginning of March. They had lost hope there would be anyone willing to contract with them at this time. She even told the staff members that they should prepare for bad times.

Then came the Easter Weekend, and the flow of work was unexpected. It was a hectic month for the company, and she would now ask designers to be fast so that they can meet all the clients. Julie Richard, the Vice President, said that the surge was a result of the client’s mindset. No one is certain about the future or when the lockdown will come to an end. This uncertainty has had clients opt to improve their backyards so that whatever happens, they can still enjoy their time from the luxuries of their own home. Employees and designers have had to work overtime to manage all the clients. The month of April is the best financial year in the Companies history. It is not only pools that are marketable, but also hot tubs. For Richard, he just put up a message to reach out to clients that they can have their hot tubs installed and enjoy their stay at home. That opened up a big business opportunity for the company. Crews are sent daily to install hot tubs or renovate them for their clients on weekends to reduce the workload.

Construction

The government has been supportive of this course of a backyard experience. Many companies have earned a good sum during this time because the government has allowed them to maintain their operations.The owner of Berggren’s Backyard Oasis Pool Construction in Wenatchee, Micheal Berggren, also experienced the same surge in his business.

The governor of his state realizes the importance of pools in summer and can carry out their business with support from the state. They were able to do four times what they do in a year in equipment sets and cover replacement. He, however, still hopes that things will return to normal because of a few strains caused by the changes. They have to get frequent permission from the state authorities and following up with all the safety measures. He does appreciate this time as well, that was a boost to his business. He notes that the most important thing is that people get paid their salaries to feed their families.

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Cleaning and Service Equipment and Supplies

Pool Services Assessment for Maximum Profit

It is the start of the pool season and a suitable time for companies to reevaluate their costs. Focusing on the main work is important, but at the end

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Pool Services Assessment for Maximum Profit

It is the start of the pool season and a suitable time for companies to reevaluate their costs. Focusing on the main work is important, but at the end of the day, the work should yield some good proceeds. The ideas below are useful in profit maximization when it comes to offering pool services.

Pool Services Assessment for Maximum Profit

Online ordering

There is a considerable amount of time wasted in a wholesale store, as the contractors wait to order, have the orders packaged and check it out. Online ordering is a better alternative. The pool contractors can order earlier via the distributors before they leave for the worksite. Visiting the distributor is advantageous because it allows the contractor to tag along with other technicians for professional advice. Sometimes this conversation can extend to a non-productive chat, limiting productive work time.

Reduce drive time

Technicians should minimize their time on the road. This time isn’t accounted for, and in business, every minute counts. When going for a project, it is important to study the service routes before leaving. Things such as school schedules, traffic patterns, and other disruptions are factors to consider beforehand. This is to avoid time wastage on the roads.

It is also important that you look at the jobs and check if it’s reasonable to take up the job. The drive to device costs may cost more than the job itself. In this case, it is not worth it to take up the job. You ought to look at the farthest job and the distance to your next stop. It is wise to start with the jobs closer unless you plan on offering your services permanently in those remote areas.

If you are heading to a pool service project and you make a stop on your way, you should check the farthest project and consider if you still want to keep it. The loss of one far project can earn you two close jobs saving on time and energy and boosting cost. If you consider taking up the far projects, it may be reasonable if you charge more than close projects to cater for the drive time.

Smart buying

Purchasing goods in bulk is a smart option for those who have a warehouse space. Buying in bulk earlier puts you in a better bargaining position. This increases profits and is a great way of budgeting. It also saves the technicians stress when certain goods are in shortage due to their high demand. For this reason, they will be able to offer the best pool services to clients. The contractors can come up with an estimate of the products required during a certain season. You can base this on the sales of the previous year and speculations of the sales in the current year. For the storage of the goods, you can create space in your home. If you have no space completely, you can negotiate with the distributor to allow you to take the products in small portions, as long as you commit the purchase. Purchasing in bulk is advantageous to the distributors, so; it’s unlikely they disagree with the idea. You can also combine orders with other companies to save on the cost of securing a personal warehouse.

Check on product costs

Most technicians ignore the pricing of goods they use or sell in their course of work. You should check invoices to see the cost of goods they are charging their customers and ensure you make some profit. This also helps confirm if there were any mistakes made to correct them earlier.

Special offers 

Manufacturers have special offers once in a while to promote their brands. Their offer can entail buying goods in bulk at a huge discount. Contractors can take advantage of this, whereby they purchase one good at a significantly low price, and sell it at a higher price to their consumers and make some profit.

Review expenditure

You should review the expenses regularly. Services such as phones, vehicle insurance, and the internet need to be checked continuously. If there are cheaper alternatives to these services, explore them. Contact the service providers on a regular for any new discounts. Such inquiries can result in such considerations executed.

Make effective use of trucks

The truck inventory should have goods that are accessible on the service route. It is time-wasting to go to the distribution warehouse to pick up goods needed for replacement. Loss of profit is also incurred. It is important to find out what you need to stock in the truck for the job. To do this, technicians need to familiarize themselves with pools, the equipment available, and products that may be useful for the job. Balancing between the space in the truck & the required equipment is key to manage costs. All companies should invest in cheaper alternatives that are effective to maximize on their annual profits.

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