5 Ways Jandy’s New AquaLink® EDGE™ Is Changing the Game for Pool Pros

As homes get smarter, homeowners are expecting the same intelligence and control from their pool. Today, that means a fully integrated, smart backyard that gives them the same level of control they have inside the house. For today’s pool professionals, managing those expectations while dealing with labor shortages, complex wiring schematics, and the inevitable weekend service emergency can feel like a juggling act.

Jandy’s AquaLink^® EDGE^™ automation system puts an end to the manual juggling. Designed with pool professionals in mind, the EDGE platform delivers pool automation that connects people, equipment, and experiences seamlessly. It represents a massive leap forward in pool service

Here are five groundbreaking features within the EDGE platform that can simultaneously elevate the customer experience while making the service pro’s everyday operations significantly easier.

1. Integrated Architecture

Field labor is at an absolute premium today, so every minute saved at the equipment pad has an impact on a business’s bottom line. Traditional automation setups frequently require mounting external power supplies, sub-panels, and secondary control boxes to handle peripheral features like low-voltage lighting or saltwater chlorination. 

AquaLink^® EDGE^™ uses preassembled kits and a highly integrated internal architecture that streamlines the entire automation setup. It features the industry’s first integrated low-voltage LED power supply built directly into the system, eliminating the need for standalone external transformers. Plus, a built-in saltwater card utilizes the exact same internal power architecture, creating a completely streamlined system.

By removing extra wiring bottlenecks and points of failure, crews can complete high-end installations with greater speed, consistency, and confidence. 

“I like this unification of it where it’s more like creating an operating system that everything can plug into,” notes Ryan of Prestige Pool and Patio. “The professionals do the professional things and the customer gets to do the customer things.” 

2. EDGE Insight

Historically, service companies have operated reactively. It’s a blistering-hot Saturday, and homeowners are calling left and right for emergency service.

EDGE Insight is a diagnostic system that provides real-time visibility into equipment health and system performance. Instead of waiting for a component to fail completely, EDGE Insight monitors performance metrics and sends proactive notifications regarding system anomalies directly to the professional. Technicians can spot declining flow rates, chemical variances, or heater communication glitches before the pool owner ever notices a change in their water. 

It’s all easily managed through the Fluidra Pro app for 24/7 insight to customers’ systems.

Mike Donnelly of Crystal Beach Pools stresses the value of this insight: “I really like the idea of getting a heads up before a client knows… If I’m getting a message telling me this isn’t working now and I can get it dealt with before the person even notices, that makes my life measurably better.”

3. Integrated Touchscreen

It’s a horror story that’s all too common: a technician stands in the blazing sun or pouring rain at an equipment pad, struggling to sync a mobile app over a weak backyard WiFi signal just to check a relay or test an actuator.

AquaLink^® EDGE^™ eliminates this frustration via an integrated touchscreen right on the local control panel that’s glove-and-wet-hand-friendly. Technicians have complete, immediate access to system configuration, diagnostic logs, schedules, and manual overrides directly at the pad—no laptop, smartphone, or internet connection required. 

Plus, that insight through the Fluidra Pro app will help you prepare before you even get to the jobsite. “It’s telling you before you even know it yourself, which is beautiful,” says Kelsey Wolfenbarger of Republic Pools/Pool Service Bros. 

There’s no reliance on a home’s network during a standard service routine, so crews can execute diagnostics, address a problem, and move on to the next job quickly. If an accidental setting change ever does occur, the cloud-based EDGE Vault automatically backs up system configurations, allowing a technician to restore complex schedules instantly and prevent costly downtime. 

4. Personalized User Profiles

User error can be a huge pain point in pool management. Homeowners hoping to avoid the cost of a service call dive into advanced settings, accidentally altering pump speeds or filtration cycles and disrupting their pool’s hydraulic balance. Innocent mistakes can have big consequences in the finely-tuned machinery of a pool.

AquaLink^® EDGE^™ mitigates this problem with structured User Profiles. The software establishes a clean line of demarcation between the professional installer and the consumer. 

• Homeowners get a beautiful, intuitive in-home interface focused on lifestyle features like “Scenes,” temperature adjustments, and lighting controls.
• Service companies can assign individual logins to their staff members, allowing them to track system changes via an Activity Log without ever sharing client passwords.

This separation allows the homeowner to retain control over the aesthetic features that matter most to them, without wandering into the technical weeds. 

“I love the fact that there’s a pro side and a customer-friendly side… you’re not bogging down the customer with all the things they really don’t need to see,” says Edwin Escobar of Regal Pools. 

5. Localized Control

App control is convenient, but relying 100% on the cloud could lead to troubleshooting calls if a homeowner upgrades their router or experiences a local ISP outage.

EDGE provides a convenient, always available, always ready interface via a dedicated in-home touchscreen tablet, the Home Hub. The tablet communicates locally with the equipment pad, providing full access to personalized scenes, schedules, and equipment controls entirely independent of an internet connection. If the home’s WiFi drops, the pool is still within the customer’s (and your) control. 

“Honestly, coming with the in-home controller for the customer because losing internet access, meaning they lose control of their pool, is just a nightmare for us… obviously, all that being local is going to make a huge difference,” explains a representative from Aqua Doctors/Azurion. 

Future-Proofing the Backyard

The one constant in the technological age is change. Homeowner expectations change, technology innovates. The true value of any automation system is its ability to keep up. Rather than forcing pool pros into a continuous loop of hardware replacements, AquaLink EDGE enables automatic software updates that continually deliver new features, expanded equipment compatibility, and performance enhancements wirelessly through the Fluidra Evolve framework. 

AquaLink^® EDGE^™ transforms the equipment pad from a fragmented group of components into a cohesive, continually learning operating system. This innovation is a win-win for pool owners and service pros alike. Homeowners get a worry-free luxury experience, while pros get the tools they need to diagnose and fix issues faster, and spend more time scaling their businesses. 

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