Industry News
Becoming the preferred Pool and Spa Company

Working in the pool industry can be tedious but indisputably rewarding. Therefore, you have to know how to stay relevant in the industry. You can do this by showing your clientele that you can offer solutions to their pool and spa problems. Consequently, you will manage to portray expertise and, in turn, enhance your brand reputation. And it’s in the little things you do. It’s all about how to address the queries, fears, and doubts of your clients. Remember that your brand reputation mostly depends on your client’s feedback. Establishing a strong rapport with your customers requires you to do more than just informing them about your pool and spa products. You have to make your customers love your products. It would be best if you found something that will keep bringing back your customers. Often, most companies do this by coming up with a unique value proposition. In this article, we look at some of the things you should do to establish an extensive customer base for your pool and spa company.

How do you become a renowned pool and spa company?
Quality services and products:
It is crucial to offer high-quality services and products. It would be best if you were sure that what you are providing to your clients offers value for money. Once you do this, you will get positive customer reviews, increase your brand visibility and expand your business. Besides, staff members are always happy to work where there are quality services and products. It makes their sales conversation much easier since they know what they pitch to the client is distinctive.
Offer flexibility:
You have to be flexible if you have a pool and spa company. What does this mean? Simply put, be available when your customers are available. More often than not, your customers will want to come to your showroom at any time of the day as well as on Sundays. So, always focus on what your clients want rather than what you think they want.
Indulge in charitable projects:
You can win your clients’ hearts by taking part in charitable work. Some people get moved when they hear that your company seeks to better society. And even if they don’t like your products, they will end up buying them to support the charitable project. Moreover, it feels nice to help out. So, if you have a few coins to spare, take part in a charitable organization.
Provide excellent customer service:
Nearly 75% of customers fall in love with brands because they portray excellent customer service. So, ensure that all your staff members are well trained in this. You have to be friendly and courteous to your customers. In turn, you deliver 100% customer satisfaction.
Practice listening skills when it comes to the customer:
Regardless of your experience in the pool industry, it always helps when you listen to what the customer has to say. Hear out all their requirements and adhere to them. It would be best if you set up a meeting with your customers. Here, listen to what they want. Then, you can advise them on the way forward. Doing this helps you boost 100% customer satisfaction.
Solutions to existing problems:
You can always make your brand exceptional if you develop solutions to problems before anyone else does. Thus, it would be best if you conduct extensive research on the pool and spa industry. Identify the requirements of most customers. You can do this using questionnaires and interviews. After getting the results, come up with a fantastic solution to the problem. This way, you create an extensive clientele for yourself.
Be quick to respond and act:
No one loves delays in their projects. Therefore, you have to find a way to offer immediate replies. You can do this by creating a duty shift for your staff members. Try to find the best way you can provide instant replies to your customers. Additionally, always deliver before the client’s deadlines. Otherwise, you might get your company into trouble with a bad review.
Safeguard the environment:
Another way to become a pool and spa company that your customers fall in love with is by protecting the environment. We live in an era where environmental degradation is a common thing. If you show people that your products are safe for the environment, they will buy them without overthinking the costs. It will help if you inform your target population of the distinctive advantages and downsides of these products. Needless to say, tell them why they should choose environmentally friendly products over the standard products.
Becoming a pool and spa company that your customers fall in love with requires you to incorporate certain skills. When it comes to winning a sale, it is not always about your products/services. Remember, the goal here is to establish a strong rapport with your customers to expand your clientele. So, make sure you portray excellent customer service and professionalism when dealing with your customers.
Industry News
Why Pools Matter: Pool Horizons Takes Its Message Global

For an industry that spends a great deal of time talking about how pools are built, operated and maintained, Pool Horizons is advancing a different conversation: why swimming pools matter in the first place.
Launched in 2023, Pool Horizons is a global initiative bringing together leaders from the swimming pool industry and broader aquatic community to examine and communicate the role pools play in society. Its work focuses on areas including health and wellbeing, community development, water safety and sustainability, with an emphasis on giving the industry research and real-world examples that demonstrate the value of aquatic spaces beyond recreation.
Over the next several months, Pool Horizons will continue that conversation at major industry gatherings in the United States and Europe, with appearances scheduled in Phoenix, Lyon and Atlantic City.
Pool Horizons Heads to the MasterMind Summit
The first stop will be the PHTA & GENESIS MasterMind Summit, taking place September 16–18 at The Wigwam in Litchfield Park, Arizona.
Pool Horizons will host a two-hour session on Friday, September 18, from 8 a.m. to 10 a.m., connecting the cultural and social history of swimming pools with the data-backed narrative the industry is working to develop.
Author and historian Jeff Wiltse will explore the history of swimming pools and their enduring social, cultural and economic importance. Attendees will then hear about the latest Pool Horizons initiatives and how that work applies to the U.S. market.
The session will conclude with industry leaders discussing how different stakeholders can work together to better communicate the value of pools and create new opportunities for the industry.
Taking the Conversation to France
The initiative will head overseas in November for Piscine Global 2026 in Lyon, France.
On November 18 from 4 p.m. to 5 p.m., Pool Horizons will present preliminary findings from the Global Aquatic Social Impact Framework (GASIF) pilot study. The project is aimed at developing a more data-driven understanding of the social impact created by swimming pools and aquatic facilities.
Representatives from participating industry associations in France, Spain and the United States will take part, followed by a roundtable examining the challenges and future of the swimming pool industry. Leaders from CF Group, Fluidra, Hayward and Pentair are scheduled to participate in the discussion.
Pool Horizons will make a second appearance in Lyon during Aqualie on November 19 from 4:45 p.m. to 5:15 p.m. That session will introduce Pool Horizons and showcase a French public swimming pool Best-in-Class project, providing a real-world example of the role aquatic facilities can play within their communities.
Returning to Connect With The Industry in Atlantic City in 2027
The schedule continues into the new year with the Pool Horizons Summit in Atlantic City on January 25, 2027, from 3 p.m. to 6 p.m.
Following its 2026 gathering, Pool Horizons will return with a program that includes a keynote presentation, a new Best-in-Class project and contributions from leading figures throughout the swimming pool industry.
Together, the upcoming events provide Pool Horizons with an opportunity to continue building the conversation on both sides of the pond.
Industry News
Skimmer Expands Into Pool Construction Software With Acquisitions of Pool Builder Geek and Poologics
The two software platforms form the foundation of a unified offering for pool professionals; Pool Builder Geek founder Tommy Reynolds joins Skimmer to lead construction strategy.

AUSTIN, TX, August 24, 2026 — Skimmer, the leading operating system for pool service and maintenance professionals, today announced the acquisitions of Pool Builder Geek and Poologics, two software platforms purpose-built for pool construction businesses.
The acquisitions mark Skimmer’s expansion into pool construction and establish the foundation for a unified platform serving pool professionals from construction through ongoing service and maintenance.
As part of the acquisition, Pool Builder Geek founder Tommy Reynolds, who has extensive experience in the pool construction software space, will join Skimmer, leading the company’s construction strategy and continued investment in solutions for pool builders.
“Our vision is to build an end-to-end platform for the pool and spa industry,” said Jack Nelson, CEO of Skimmer. “Pool Builder Geek brings an AI-native platform designed to evolve quickly with the industry, while Poologics brings a proven product that builders have relied on for years. Together, they significantly accelerate our ability to serve pool construction businesses.”
Pool builders manage complex estimating, permitting, project management, subcontractor coordination, customer communication, and job costing processes. Many still rely on spreadsheets or generic construction tools that were not designed for their specific needs. Pool Builder Geek and Poologics address those challenges with purpose-built capabilities, including estimating, project management, permitting, job costing, and AI-powered visualization.
“Pool builders do not need generic contracting software with a pool label added to it,” said Reynolds. “We built Pool Builder Geek specifically around how pools are sold and built with AI at the core of the platform. Joining Skimmer gives us the resources and expertise to accelerate our product roadmap and deliver even more for the builders we serve. I’m excited about what we can build together and what this means for the future of the pool industry.”
“We built Poologics on the belief that pool construction deserves software designed specifically for the industry,” said Nate Pruitt, CEO of Poologics. “Skimmer has built its business on that same belief for pool service. Together, we can give builders more resources, stronger support, and a faster path to innovation.”
Service and maintenance remain a core focus of Skimmer. The expansion into construction advances the company’s long-term strategy to provide connected, purpose-built tools for pool professionals across the industry.
About Skimmer
Skimmer is one of America’s leading pool service platforms. The company is on a mission to modernize the pool and spa service and repair industry through easy-to-use software and best-in-class support. Over 35,000 pool service professionals servicing 1,000,000+ pools in North America use Skimmer to get organized, get paid faster, and grow their businesses. For more information, visit getskimmer.com.
About Poologics
Poologics is an all-in-one business management platform built specifically for swimming pool builders. It streamlines CRM, estimating, project management, and job costing, helping professionals run their businesses with greater efficiency, accuracy, and control. For more information, visit poologics.com.
About Pool Builder Geek
Pool Builder Geek is an AI-powered project management platform built exclusively for the swimming pool construction and renovation industry. Created by a team with deep experience building software for pool builders, it gives builders purpose-built tools for project tracking, scheduling, subcontractor coordination, budgeting, job costing, and AI-powered backyard visualization. For more information, visit poolbuildergeek.com.
Media contact
Travis Wingate
Skimmer, CMO, [email protected], 416-838-9161
Industry News
Landmark Aquatic Names Jason Hill Kansas City General Manager

KANSAS CITY, Mo. — Landmark Aquatic, a national leader in commercial aquatic construction and renovation, is pleased to announce the promotion of Jason Hill to General Manager of its Kansas City, Missouri market. Hill brings nearly two decades of commercial aquatic experience to the role, having worked his way through the industry as a laborer, plumber, project superintendent and project manager. That hands-on path through the trades gives him a perspective few general managers share.
“I truly understand the jobs of everyone here,” explains Hill. “It’s not just how they’re supposed to perform, I actually understand their day-to-day struggles, their desire for growth, and their need to have the best tools at their disposal to do their job efficiently.”
As he begins his tenure, Hill said mentorship and workforce development will be a top priority, particularly given how few professionals nationwide specialize in commercial pools.
“The commercial pool industry is such an anomaly,” he said. “As we grow our team, we are not likely to find commercial pool people waiting in our market to be hired, rather I am going to have to make commercial pool people. Training and coaching them is a big part of making that happen.” Hill’s emphasis on training echoes the company culture that earned Landmark a Top Workplace award, given in part for its investment in employee career development.
Hill is already collaborating closely with Landmark’s marketing team to grow the company’s visibility across the Kansas City market, contributing fresh ideas that are helping generate excitement. “I’m excited to compete with our other markets and see how far we can climb,” he said, noting his hometown ties add extra motivation.
With his depth of field experience and people-first approach, Hill is positioned to grow Landmark Aquatic’s presence and reputation throughout the region.
Jason can be reached at [email protected].
About Landmark Aquatic:
Landmark Aquatic is a nationwide provider of commercial aquatic facility design, construction, and maintenance services, with more than six decades of industry experience. Serving clients across most of the U.S., Landmark delivers construction-led solutions and on-going support though its AquatiCare maintenance team, ensuring excellence “for the life of your pool.” Committed to the full lifecycle of every facility, Landmark prioritizes long-term partnerships while adapting to client needs through exceptional service, operational excellence, and forward-thinking solutions. For more about Landmark Aquatic visit www.landmarkaquatic.com.
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