There have been reports on the increase in popularity of fiberglass pools over the years. Quite often, fiberglass pools are part of the building tools used to offer an extensive product line. Various pool categories provide corresponding advantages hence enabling a builder to deal with a wide variety of customers. An example is gunite, which can be modeled to meet customer needs, even though it takes a prolonged period to set up, and a lot more effort in its maintenance. On the contrary, fiberglass is relatively cheaper and sells fast but offers limited design options.
The advantages of both materials enable pool contractors to set prices depending on facets of the materials with the primary objective of increasing customer satisfaction. It is important to note that the type of pool significantly impacts the constructions of the builder who deals with the entire supply chain to maximize annual revenues.
Less install time means more installations
From Aqua Med Pools, Jason Branco ventured into the industry in 2006, but it took him a while before he adopted fiberglass and acknowledged how it’s helpful in scheduling. “My team is made up of 3-5 persons, and I involve myself with everything in the field,” Jason says. “Fiberglass installation is normally complete within 1-3 days, thus enabling my team to stay productive. Consequently, we can have more fiberglass installations than vinyl liner installations; this has assisted us in completing more service work annually.”
Effective teams and attributes of fiberglass secure his action plans in the face of an unusual risk that all constructors in the area face -a sudden cold snap. “The levels of water are frequently affected by cold weather, thus dictating the amount of time a vinyl liner can be installed. “A vinyl liner pool consumes 2-4 weeks of groundwork, and installation, unlike a fiberglass pool that needs 1-2 weeks for all installation activities, including fencing.”
Fiberglass is not affected and can be installed even when the weather is freezing with a few workersAQUA MED POOLS, JASON BRANCO
Furthermore, the Co-owner of Bob Pools, Bob Schaeffer, sought to analyze and identify the better option. He says, “Unlike the vinyl liner and gunite, fiberglass pools pose great advantage to builders as they can be installed even in cold weather. However, activities can slow down during the wet weather due to difficulty in moving the equipment, which applies to the other materials.”
Crane, telehandler or excavator
Fiberglass is manufactured through an entirely distinctive process far from the way concrete and vinyl pools are created. They are produced inside a factory, piled and transported on open trucks, then hoisted into their rightful position by hydraulic apparatus. During this process, some builders seize the opportunity to make money from the supply chain in different ways.
Minimizing the costs in the construction process involves working alongside competitors for everyone’s well-being. Schaeffer jointly works with other fiberglass builders to reduce per-unit transportation costs. “As long as we have an open truck to transport the fiberglass pools, we have time in our control.
Moreover, Branco admits that cutting down costs is essential. “You are primarily spending money every mile; we spend about $3 to $5 on shipment. Luckily, these pools can be delivered across different states; therefore, they need daily or weekly travel authorizations. For instance, special permits such as a state police escort are required in Massachusetts when transporting anything bulky ranging from about 15 feet to 9 inches. “Therefore, if I’m acquiring pools from, say, New Jersey, which just 400-500 miles, I might strategize and order many pools concurrently to minimize transportation costs.”
When lodging the pools, several companies heave them into position by a crane while others fasten them to the bucket of an excavator, move them to the hole and place them. Assembling this bulky equipment creates a dilemma; Do you purchase or rent the pool?
Michael Berggren, the owner of Berggren’s Backyard Oasis Pool Construction, forgoes the crane either for a large excavator or telehandler due to the cost. The telehandler can carry 10,000 pounds, thus making it quite reliable to the company. “We pay $800 per day for the telehandler and possess our excavator. We do not aspire to rent a crane since it is costly compared to the telehandler; instead, we use our saved coins for the installation process.
As opposed to Berggren and Schaeffer, Branco utilizes the crane and excavator to position pools but organizes numerous drops in series to lower the rental price. “Once the multi-pool shipments are delivered, we use a crane to separate them from one another, dropping each pool in their respective location. Afterward, an excavator used in digging the holes is used to position the pool appropriately. The set-up of the pool has to be inspected to ensure it is uniform. “The holes are cut into the fiberglass shell using a hole saw,” Branco says. “Plumbing lines are installed before the last step, which is spilling a concrete collar.” Ultimately, Branco says, “A main drain on the fiberglass pool is installed to prevent water table issues.”
Pool Repairs With a Purpose
There are plenty of pool companies in Las Vegas. In a landlocked desert town where over 23.8% of households have a pool in the backyard, you’d better believe swimming is big business. Consequently, with the number of swimming pools, there is steady and consistent repair work for knowledgeable professionals with the right know-how. One of those firms which stands out not just for their expertise, but because of their particular mission; is Purpose Pools.
The Henderson-based company has been making a name for itself throughout the Las Vegas region by providing reliable pool equipment repairs and warranty work. Recently we caught up with the owner, Scott Reynolds, on the Pool Magazine podcast which gave us some insight as to what his firm is doing differently in their local community.
Performing Pool Equipment Repairs in an Underserved Market
“Las Vegas is just booming right now and has been for decades. I’ve lived here for the majority of my life. When I got here many years ago we were at a population of about 200,000, now we’re closer to three million. We’ve got upwards of 5,000 people moving here every single month. The need for pool professionals is growing. We’re projected to reach 4 million residents by 2055,” explained Reynolds.
Reynolds, who has eyes on the field when it comes to new pool construction in Sin City, says that while things may be slowing down in other parts of the country, pool companies in Las Vegas are still inundated.
Demand Seems Unphased By Recession in Las Vegas
News of a recession and inflation has been circulating throughout the media but so far Reynolds says, “We just aren’t feeling it yet in Vegas yet. That’s probably due to the offset of new homeowners coming into the Valley. Each and every month, we’re helping more and more homeowners and haven’t really seen signs of that slowing down yet.”
“Post Covid, the pool has become valuable as a safe place to recreate with friends and family. I know we’re feeling it at the gas pump and other places, but as far as homeowners continuing to invest in their pools, we’re still seeing that as well as them leveraging their home warranty and manufacturers warranty to help offset those expenses,” explained Reynolds.
“We provide equipment manufacturer warranty work for some of the top builders in the nation here in Las Vegas, and based off of my conversations with them we see no signs of slowdowns. Some of these builders are more than a year out,” said Reynolds.
Las Vegas Homeowners Continue To Reinvest In Pool Equipment Repairs & Upgrades
Reynolds, whose firm is one of the leading pool equipment installation and repair firms in town, says that this year’s interest has been white hot as far as homeowners reinvesting in their existing pools.
Popular Pool Equipment Upgrades
“What’s been really hot this year is we see a lot of consumers looking to upgrade to a variable speed pump,” said Reynolds, “these new pumps can help consumers save up to 90% on their utility bills and operate much quieter than a conventional single-speed pump.”
Requests for pool automation have also dramatically increased says Reynolds, “I’d say it accounts for around a third of our business,” he explained, “they want to add ease, control and comfort to their swimming pool.”
Another popular upgrade homeowners are looking to make in light of the recent spike in chlorine prices is upgrading their pool to a saltwater system. “Chlorine is getting so expensive that there are companies willing to finance a bucket of chlorine,” explained Reynolds, “It costs around $3,000 to upgrade to a salt system, but again we’re seeing homeowners willing to invest that money into their pool to realize the cost savings on chemicals.”
The fact that demand remains high in Las Vegas is good news for the industry. It’s also been instrumental in helping Reynolds grow his pool equipment repair service company. His firm, Purpose Pools was established with the mindset of helping his local community. Consequently, the firm has been doing just that since its inception.
Partnering With Professionals
Reynolds’ firm has partnered with many of the leading pool construction companies in Las Vegas to provide warranty work for pool equipment repairs. Consequently, he’s also working with many of the leading pool service companies that don’t handle equipment repairs. “There are a lot of pool service companies in Las Vegas that do a great job at cleaning and maintenance but just aren’t very knowledgeable when it comes to repairs. We partner with them on installations and repairs and train them up a bit so that they can better service their own clients,” said Reynolds.
Pool Equipment Repair Company Finds Ways To Give Back to the Community
The mission of the firm is also stated right in its company name ‘Purpose Pools’ and one that Reynolds and the company take seriously. “The very foundation of our company is to support our community. It’s in our name and in our actions. What we do regularly is, donate to charities. Our customers nominate local charities and donate their old pool equipment to be recycled. Essentially, all of that money that is recouped from recycling is donated directly back into the Las Vegas community,” said Reynolds.
Some of the organizations that Purpose Pools have been able to help recently include the March of Dimes, St. Judes Children Research Hospital, Las Vegas Rescue Mission and the list goes on and on. “It’s cool that we’re able to do this and amazing that our customers are willing to contribute by allowing us to take their old components, recycle them and at the same time are helping us give back to this incredible community,” said Reynolds.
Listen to our entire conversation with Scott Reynolds of Purpose Pools on the Pool Magazine podcast.
Premier Pools & Spas Elevates New Talent in the Pool Industry
Partnering with the Pool & Hot Tub Alliance, Sacramento-based company is able to educate and certify young professionals
When Lance Irby came to work at Premier Pools & Spas for owner Keith Harbeck back in 2012, he didn’t even know what a skimmer was.
“But I found out pretty quickly!” he jokes, now 10 years into his career as a pool professional and sales manager at Premier Pools & Spas in Sacramento, California. Irby’s previous industry “experience” consisted of one public swimming pool lesson and some construction work. He rose to become the man his mentor Harbeck calls “the best pool salesman I’ve ever met.” That’s high praise considering Harbeck founded Premier Pools & Spas in 1988, a company that is now the world’s largest pool builder with franchises in over 60 locations.
Like many construction businesses, pool builders have struggled to attract and keep young talent like Irby. It’s something that Harbeck noticed and felt compelled to change.
“Although we have some salespeople here that had worked previously for other builders, it’s not really what we do anymore. And that’s true in other places, too, even in scheduling and supervision,” says Harbeck, who himself started cleaning pools as a kid. “I think it’s far more important to hire for character as opposed to skill. We can train and teach in this industry.”
Certification programs raise the bar
The Pool & Hot Tub Alliance (PHTA) supports that goal of bringing new life into the industry. PHTA sets professional standards and provides education and certification. Irby took “every single class” PHTA offered last year and became a Certified Master Pool Builder & Design Professional. It’s the highest level of certification under the PHTA Certified Pool Builder & Design Professional Pathway powered by GENESIS® and offered in-person and virtually.
Premier Pools & Spas just signed up 43 more people to begin their certification tracks this year, an investment Harbeck champions and that Irby says “really fast-tracked” his abilities.
Harbeck and Irby both say the message is clear: “This is a career. It doesn’t have to be just a job.”
“I had other jobs before I worked at Premier Pools & Spas. I would clock in at nine and clock out at five. And I knew when my breaks and my lunchtimes were, and it was mundane and repetitive,” Irby recalls. “Our industry is quite dynamic. I don’t know that we always represent ourselves as an industry, as a very professional environment or destination for skilled employees.”
Weathering change all comes down to customers and employees
“Dynamic” is an understated way to describe a long career in this business. The constant change is one of the reasons Harbeck has stuck with the business for these 30+ years. Technology has impacted everything. The move from phone book listings to online and text message advertising and communication. The digitization and increasing complexity of the permitting process. The shift to 3D software and virtual reality in sales and design. These are all areas that require new approaches.
“When I started in ‘88, yes, there were some elaborate pools, but not like today. There are so many features and options, and things people can add to swimming pools. It’s a much different product and a much different consumer,” Harbeck says. “So, it’s a relatively young industry when you stop and think about it.”
The technological acceleration comes as the swimming pool business is booming. It’s a flashback to the recession for Harbeck. Business peaked pre-recession when he was building 1,000 pools a year in the Sacramento area. By 2008, he was building 260 pools a year. It nearly put him out of business.
“It was the Great American Pool Depression. We had a 75% decrease in business. What it did teach me then, as always, it comes down to your customer service and your reputation,” Harbeck says. “The experience of building a pool has always been my passion. So, as we came out of that recession, I redoubled the focus on that.”
Harbeck hit the streets. He went door-to-door putting up fliers to drum up business. It worked. Premier Pools & Spas survived and thrived. For the first 10 years out of the recession, the business grew at 20% per year.
Training the next generation of pros
Last year Premier Pools & Spas saw a whopping 37% growth rate. Harbeck doesn’t bank on that being sustainable. Instead of stepping back from the day-to-day he has dived in deeper, especially where it comes to training up his next generation of leaders, like Irby, who in turn champion his emphasis on customer service.
“Keith is a great teacher. He treats people well. He is kind. He is humble. And when you’re that way as a leader, and then you instill that in other people throughout the organization, it just has a trickledown effect to even how we treat our customers,” says Irby.
Now Irby’s brother has joined him in the pool business. He says he will keep spreading the message that the pool industry is the place to be, that this is “a very good career (that) will take care of your family.”
Consider the newest Irby in the business just one more person who will be starting a PHTA certification program soon. Irby says he knows how it makes people feel to be empowered in their careers.
“Everybody was extremely excited about what they were learning,” he says of his team’s GENESIS® journey. “There was a lot of positivity on the job site the next day after being online. It’s a lot of work, but very fulfilling.”
Photo Credit: Jovan Valdez
Raising the Bar Through Continuing Education
Continuing Education – Pool construction and design are often seen as “learn as you go” types of jobs, but a more formal education can help.
The pool and hot tub industry is constantly evolving, from technological advancements in equipment to new design trends. Although pool construction and design are often seen as “learn as you go” types of jobs, a more formal education can help you and your business in many ways.
“Education at any company really starts with the owner,” says Ed Gibbs, President and CEO of Gib-San Pools Ltd. in Toronto, ON. “But if the point of view is only directly from one individual, the problem is you have a very narrow vision of where your company will go.”
“We’ve got some really smart people that work for us, but if they’ve never been exposed to any kind of formal training or education in this industry, it doesn’t matter how smart they are—they’re going to learn by making mistakes,” explains Gordie Robinson, President of Cox Pools Service Inc. in Birmingham, AL.
“I know very little about building swimming pools,” admits Lance Irby, Sales Manager at Premier Pools & Spas in Sacramento, CA. “I can build great, beautiful pools with my team and design them. But the nuts and the bolts and the whys and the hows, all of the science and math—those are things that all of us have a tremendous amount to learn, even people who have been doing this for a long, long time.”
Enter GENESIS®, which has been teaching pool industry professionals in design, construction, engineering, and business since 1998. Thousands of students have taken GENESIS® courses, and many have advanced through the different accreditation levels: GENESIS® Associate, Society of Watershape Designers (SWD) Registered, and SWD Master.
Robinson first met GENESIS® co-founder Brian Van Bower about 15 years ago, when Van Bower was consulting on one of Robinson’s projects. After meeting Van Bower, Robinson thought to himself, “Whatever it takes, I’m going to learn what that guy knows.” Robinson started taking GENESIS® courses about eight years ago and is now SWD Registered. He has been sending his employees to GENESIS® for the last few years “in an effort to get everybody that works for us as educated as they can possibly be in this industry, and this is the best way I’ve found so far.”
The employees benefit just as much, if not more, than the employers. “It’s really created a positive culture,” Robinson says. “It’s been really good for morale. The employees really like the fact that our company is willing to invest that kind of money in them to train them.”
Irby agrees. Even though his employees have only been attending GENESIS® since the beginning of 2021, he has already seen a positive impact. “It gives everybody a level of enthusiasm and excitement,” he says. He describes how, especially in a year as busy as this one, employees’ mental and physical tanks are often depleted at the end of the day. GENESIS® actually refills their tanks and “puts a little pep in your step, because you’re excited about what you’re learning and you’re looking at things differently. It’s been good for us.”
Irby has been in the pool industry since 2012. As he started to hear more about GENESIS®, he realized that the SWD Masters and the projects that they do “are on a different level.” This created a desire to get himself and his employees up to that level.
“The value that’s added with [GENESIS®] is tremendous to both the company and the employee,” says Gibbs. “It goes back to the culture of your organization and what kind of culture you are creating, whereby the importance and investment in education is to help both of us grow—not just you to leave, not just me to use you, but to develop a symbiotic relationship. It has to be a journey together.”
GENESIS® is a serious investment, in several ways. Sending one student to one virtual course can be more than $2,000, and in-person classes before the pandemic were even more expensive when adding in airfare, lodging, and food. It is also an investment of time, with both virtual and in-person courses lasting 16 to 24 hours over several days.
If accreditation is the goal, that is even more of an investment. It could take over a year for an employee to earn the SWD Registered designation, which involves 150 hours of education and completing seven core courses that cover design, construction, and engineering. But employers are in agreement that it is well worth the time and money.
“The target is the SWD,” Gibbs says. He has three SWD Registered on his team, and two more will complete the requirements within the next few months. “Being SWD Registered adds that level of credibility and kicks up that level of education.”
“We’ve focused on construction and taking that construction track to get everybody that SWD Registered designation,” agrees Robinson. Although Cox Pools is a construction company, the required design courses help his employees gain a better understanding of what they do every day, he says.
For newer sales team members, “I’m putting them through basic construction classes as well as basic design classes, because those things go hand-in-hand,” explains Irby. “You can’t sell something if you don’t have an understanding of how it should be built.”
Gibbs and Robinson, who have been sending their employees to GENESIS® since before the pandemic, both agree that their employees really value the in-person networking and connections that they are able to make with other students. Gibbs explains, “That camaraderie that is created over that two or three days that the classes take place is part of that GENESIS® secret recipe.” Robinson says that students learn a lot from the class itself, “but when you take it with a lot of people who are in the same boat, you learn a lot too from those people.”
“In our world that we live in today, when you see groups of people wanting to raise the bar, there’s an attractiveness about that. There’s a magnetic attraction to wanting to be better. That’s where we want to be,” Gibbs says. “Clients smell that. Your other employees smell that. And that’s really success.”
How do these three employers sum up the benefits and importance of GENESIS®?
GENESIS® has given Robinson’s employees “confidence to move a little further in their ability to function and contribute to our company. It gave them some sort of energy that there are goals out there where they can learn more, and do more, and be more.”
“These classes will take you wherever you want to go in the swimming pool industry,” says Irby. “If you want to be in this industry long-term, this is your foundation.”
“It makes a better you. It makes a better company. It makes you build a better pool,” states Gibbs. “GENESIS® has proven year after year after year to truly be that gold standard.”
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