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Six Hidden Pool Service Pain Points and How Software Can Help

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In the ever-changing pool service industry, the difference between success and stagnation often lies in the ability to address critical operational challenges. Hidden pain points like inefficient scheduling, limited inventory oversight, and poor equipment tracking can quietly undermine profitability. Addressing them requires advanced software solutions tailored to meet the unique needs of pool service businesses. 

With the pool service software market experiencing strong growth, finding the ideal solution among the multitude of options can be challenging. Learn how to empower your business with the right software solution that can streamline your day-to-day pool service operations, improve service delivery, and pave the way for sustainable growth. 

1. Inconvenient LSI calculations 

While technicians know how to calculate the LSI, many find themselves without an integrated calculator in their software, relying on an external app.  Using an external app forces technicians to piece together information from multiple sources, complicating the process of effectively balancing pool chemicals and making it challenging to track weekly water balance. 

An integrated LSI Calculator simplifies water chemistry balancing for technicians. Directly embedded in the software, it enables quick water chemistry balancing with real-time adjustments and pre-set formulas for any output you need. It also records the data for each job, allowing you to track weekly water balance, ensuring the pool stays consistently balanced and safe. 

2. Tackling the complexity of scheduling tasks 

Managing recurring routes is crucial, but adjusting schedules becomes overwhelming for dispatchers when unexpected changes occur, like a technician calling in sick or a last-minute customer cancellation. Without the right tools, this can lead to inefficiencies, increased fuel costs, and added stress. 

An advanced intelligent dispatching software redefines operational management by going beyond daily scheduling. It easily sets up recurring routes and adapts quickly to real-time changes like last-minute cancellations and technician absences. With features such as route load balancing, your team can enhance efficiency, save valuable time, and lower costs—all while keeping your customers happy. 

3. Reporting challenges without proof of work 

After cleaning pools, technicians often face difficulties documenting their work efficiently after a long day. Many struggle with outdated reporting systems that require them to sift through notes and recollections, leading to incomplete or inaccurate service reports. When customers can’t see evidence of work done, they may feel uncertain about the quality of service. This challenge can leave customers in the dark about services, staining their trust. 

The completed service report perfectly avoids those “Did they even show up?” moments with solid proof. These reports showcase before-and-after photos, service summaries, and water quality measurements, building trust with your customers by giving them a clear picture of the work done. Instead of wondering if your team showed up, customers receive proof of service completion, including chemical readings and post-treatment instructions, sent directly after the job. 

4. Inefficient inventory management 

Managing inventory is another critical pain point in the pool service industry that often doesn’t receive the attention it deserves. It’s hard to keep track of commonly used pool supplies. For example, chlorine and algaecide are usually overstocked, while filter cartridges and pump parts can be understocked. This imbalance creates a stressful situation where technicians may scramble for supplies at the last minute, disrupting their workflow and delaying service appointments. Nobody wants to call a customer to say, “Sorry, I’m late. I had to grab some extra filters on the way.” It’s not a good look for anyone.  

A advanced inventory management system enhances job planning by tracking inventory in real time, eliminating the risk of missing crucial equipment for on-site repairs or maintenance. Whether a routine check or an emergency fix, you can effortlessly maintain the pool’s pristine condition. With automated alerts and streamlined ordering processes, you can ensure your team is always equipped with the right supplies when needed. 

5. Managing tools and equipment 

Managing critical assets like pool pumps, vacuums, and chemicals in the pool service industry without automated tracking can quickly become chaotic. Tools go missing, repairs get delayed, and technicians waste time searching for the right equipment. With no real-time oversight, you’re left dealing with broken or misused tools, slows down job completion and affects your team’s productivity.  

Automated asset management offers a comprehensive solution for overseeing critical components such as pool pumps, diving equipment, and filtration systems. With features designed for tracking and managing assets, you can easily schedule regular inspections, monitor equipment conditions, and implement preventative maintenance to extend their lifespan. 

6. Ineffective mobile app holding back your technicians 

Are your technicians stuck using old tools and clunky apps that make their jobs harder? Every minute spent searching for info is a missed opportunity for your business. Without a smooth mobile solution, they can’t access what they need when needed, slowing everything down. If they can’t work offline, interruptions risk halting progress and affecting service quality.  

An industry-leading mobile app empowers your technicians to upload before-and-after photos, locate service addresses, and update service status—even offline. Once reconnected, the data syncs automatically, allowing your team to concentrate on delivering a flawless pool service experience without worrying about connectivity issues. This ensures that your field team can keep working seamlessly and never be interrupted by downtime. 

Conclusion 

Do these pain points resonate with your pool service operations? If you are feeling the strain of an inefficient solution that leaves you juggling multiple tools, consider a reliable and flexible pool service software solution like Zuper.
 
Zuper pool service software is an investment that pays off for pool businesses of all sizes, allowing you to cut down on human error, increase your operational efficiency, and exceed customer expectations every time. It is designed to give you a competitive advantage, empowering your field teams with the technology, visibility, and automation they need to excel. 

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Zuper

Zuper has established itself as a thought leader in the pool industry, transforming the way pool service providers operate through innovative field service management solutions. Known for addressing the unique demands of the pool and hot tub sector, Zuper’s expertise lies in streamlining operations, from customer scheduling to inventory management, making it easier for businesses to meet growing industry needs

Manufacturer

Soake Pools Bolsters National Growth With Four Key Hires

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Soake Pools team announcement featuring four new hires surrounding the company's logo.

New territory managers, production leadership, and operations support reinforce the plunge pool manufacturer’s white-glove service as demand grows across U.S. markets

Pembroke, N.H. — October 2026 — Soake Pools, the New England manufacturer that pioneered the made-to-order precast concrete plunge pool, has added four team members to support its growth into new regional markets. The hires span sales, production leadership, and operations, positioning the team to scale with rising national demand for its hand-tiled pools, without sacrificing service or quality.

New appointments include:

  • Kerry Covington, Pacific Northwest Territory Manager—Based in Oregon, Covington is Soake Pools’ first territory manager to live and work in the Pacific Northwest, offering on-the-ground support. With more than a decade of experience in high-end remodeling and landscape design for luxury residential construction, he will help Pacific Northwest homeowners translate plunge pool concepts into thoughtfully planned additions tailored to their homes and landscapes.
  • Brooke Fine, MA South Shore, Cape Cod & Islands Territory Manager—Also based in territory and a Soake Pools customer herself, Fine brings both local knowledge and firsthand experience with the brand to the role. With a personal understanding of how a Soake Pool can enhance wellness, relaxation and outdoor living, she will provide dedicated in-territory support to homeowners across the Massachusetts South Shore, Cape Cod, Nantucket and Martha’s Vineyard.
  • Eric Bailey, General Manager—At the company’s Pembroke production facility, Bailey will oversee manufacturing with 22 years of precast concrete experience. As a born-and-raised New Hampshire resident with a career built on quality and customer service, Bailey embodies the values Soake Pools has built its reputation on.
  • Katherine Fillon, Accounts Receivable—Lifelong New Englander Fillon rounds out the company’s administrative team, supporting a seamless experience between Soake Pools’ customers, partners and collaborators.

The news follows Soake Pools’ recognition as one of Business NH Magazine’s 2026 Best Companies to Work For in New Hampshire, where the company earned the No. 11 spot after a rigorous evaluation that included employer and team surveys, site visits, and employee focus groups. As it grows its team, the locally owned, family-run company stays anchored to the same standards that earned this honor.

About Soake Pools: Co-founded by Karen and Brian Larson in 2014, Soake® Pools disrupted the industry as the first company to offer hand-tiled precast concrete plunge pools for the home. Today, Soake Pools is the leading prefabricated plunge pool manufacturer in North America, designing luxury, space-saving pools for year-round use and enjoyment. At Soake Pool’s New England facility, its plunge pools are made to order in a controlled environment using proprietary concrete and state-of-the-art tile, continually setting the standard with new dimensions, luxury finishes, and innovations in quality control, safety and usability with impressive turnaround timelines. Fully customizable and delivered ready to install, each Soake Pool is equipped for hot dips in the winter and cooling soaks in the summer, with cold plunge and resistance system offerings that support athletic recovery and enhance at-home wellness routines. The monolithic concrete design offers accessibility in size and pricing, while saltwater filtration, low water usage, and variable speed pumps support sustainability, require less maintenance, and lower costs. Delivering backyard luxury retreats with demonstrated ROI in home value, Soake Pools offer countless physical and mental wellness benefits at a fraction of the footprint and expense of a traditional pool.

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Industry News

Hayward Holdings Names New Chief Accounting Officer

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CHARLOTTE, N.C.–(BUSINESS WIRE)– Hayward Holdings, Inc. (NYSE: HAYW) (“Hayward” or the “Company”), a leading global pool and outdoor living technology company, today announced the appointment of Jared Arrowood as Vice President and Chief Accounting Officer, effective immediately. As principal accounting officer, Arrowood will oversee the Company’s global financial reporting, tax, operational finance and technical accounting functions.

“Jared’s experience as a financial executive for publicly traded global organizations and his deep understanding of our business make him exceptionally well suited for this role,” said Eifion Jones, Senior Vice President, Finance and Chief Financial Officer. “I am confident his technical expertise, leadership and business perspective will continue to strengthen our finance organization and support long-term value creation for shareholders.”

Arrowood will continue to report to Jones as part of his financial leadership team.

Arrowood joined Hayward in 2023 as Assistant Corporate Controller and was promoted to Vice President, Corporate Controller in 2024. He has helped strengthen the Company’s financial processes, controls and continuous improvement efforts across the global controllership organization. Prior to Hayward, Arrowood spent 17 years at SPX FLOW, including serving as Vice President of Finance for its Mixing Solutions division.

He holds a Master of Accounting from the University of North Carolina Kenan-Flagler Business School and a bachelor’s degree in business from the University of North Carolina at Greensboro. He is a certified public accountant.

About Hayward Holdings, Inc.
Hayward Holdings, Inc. (NYSE: HAYW) is a leading global specialty water management company focused on designing and manufacturing pool and outdoor living technology and industrial flow control products. Driven by a mission to transform the experience of water, Hayward offers a comprehensive portfolio of energy‑efficient and sustainable pool equipment—including pumps, heaters, sanitizers, filters, LED lighting, water features, and cleaners—integrated through its intuitive, IoT‑enabled SmartPad™ platform. The Company also provides industrial thermoplastic valves and process control products serving a wide range of applications.

Investor Relations Contact: 
Kevin Maczka
[email protected] 

Media Relations Contact: 
Misty Zelent
[email protected]

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Press Releases

Daldorado Names Marcia Gyles Director of Sales

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Marcia Gyles, newly appointed Director of Sales at Daldorado

Daldorado, a leading innovator in the commercial aquatic industry, announces the appointment of Marcia Gyles as its new Director of Sales. Bringing a distinguished track record of high-impact leadership to the role, Gyles’s comprehensive sales approach will span the entire industry ecosystem, serving distributors, contractors, and facility owners alike as she accelerates revenue growth and scales national operations.

In her new role, Gyles will manage the entire United States, leveraging her deep market expertise to provide unlimited access to Daldorado’s expansive product line. She is tasked with representing the company’s full portfolio of high-performance aquatic solutions—including its signature Rim-Flow systems, Main Drains, and highly anticipated products currently in development.

“We are thrilled to welcome a professional of Marcia’s high caliber to the Daldorado leadership team,” said Rob Lawson, Founder/CEO. “Her unparalleled expertise in channel sales and sophisticated account management makes her the perfect fit to elevate our national footprint as we shift to a distribution sales model. Marcia’s dynamic energy and master strategic vision will play a critical role in setting the tone for our sales pipeline and achieving our aggressive scaling goals.”

As Director of Sales, Gyles will oversee regular sales forecasting, manage cross-functional collaborations with marketing and operations for seasonal inventory planning, and maintain a commanding field presence. Her role involves an extensive travel schedule which includes conducting on-site commercial installation visits and providing master-class training for Daldorado’s extensive distribution and design networks.

About Daldorado

Daldorado is a leading innovator and manufacturer of high-quality commercial aquatic drainage systems and perimeter grating solutions. Committed to safety, durability, and superior engineering, Daldorado serves major commercial aquatic facilities, waterparks, and competitive swimming venues globally.

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