Pool Equipment
Raypak Avia HD with Nitek: A Heavy-Duty Solution for Today’s Pool Professionals

The Avia HD with Nitek by Raypak is more than just another pool heater; it’s a breakthrough in heat exchanger technology, offering durability without compromising efficiency. Brad Duncan, National Pool Products Trainer at Raypak, shared insights about the new heater during a recent interview on Pool Magazine’s podcast and at the Pool Industry Expo in Monterey, CA.
Durability without Sacrificing Efficiency
At the heart of the Avia HD with Nitek lies an innovative heat exchanger technology that sets it apart from conventional heaters. Traditionally, pool heaters use Cupro-nickel, an alloy of copper and nickel, which offers enhanced durability for harsh pool conditions. However, this added durability comes at a cost to efficiency. Duncan explained, “When we make metal harder, we make it slightly less efficient.”
The Avia HD overcomes this issue by taking a different approach. “Rather than mixing nickel into the copper, we coat the entire surface with nickel,” said Duncan. “This method ensures that the hardest part of the material is right where it’s needed the most—on the surface.”
The result is a heat exchanger with 300% more erosion resistance and 50% less scaling than standard Cupro-nickel exchangers. Duncan emphasized, “This is the first time anyone in the industry has achieved this level of durability without sacrificing efficiency.”

Voice of the Customer: Building a Heater That Meets Today’s Needs
Raypak developed the Avia HD with Nitek by incorporating feedback from pool owners and professionals. “We used what we call VOC—Voice of Customer,” said Duncan. “When we started developing this heater, we went directly to customers to find out what they wanted in a pool heater.”
This approach yielded practical insights, including the demand for built-in WiFi for remote operation without the need for additional automation systems. “They also wanted the heater to be smaller and more efficient than our previous model,” Duncan shared. “We delivered on both counts.”
Smarter Pool Heating with Built-In WiFi
A key feature of the Avia HD is its integrated WiFi, which simplifies heater control and management. “WiFi comes standard with every Avia,” said Duncan. “You can control the heater remotely using our app, which is free to download and has no ongoing subscription fees.”
The app allows users to set schedules, adjust temperatures, and receive alerts about potential issues. Duncan explained, “For example, if a skimmer basket gets clogged and restricts water flow, causing the heater to shut off, the app will send a notification right to your phone.”
This functionality is designed to empower both homeowners and service professionals. “It’s about giving pool owners and techs the ability to manage issues proactively,” Duncan said.

Serviceability Designed for Pool Professionals
One of the most practical aspects of the Avia HD with Nitek is its ability to serve as a drop-in replacement for existing heaters of similar size. For pool professionals, this feature means installations are faster and less complicated. “For starters, it’s a drop-in replacement for similarly-sized heaters on the market,” Duncan explained. “The plumbing and the gas lines will match up perfectly. You take the small footprint heater out, you put an Avia in its place, and it will line up perfectly.”
This thoughtful design feature reduces installation time, which allows service professionals to maximize their efficiency. It also eliminates the need for complicated plumbing modifications, saving time and money for pool companies.

Unlike some heaters with side-opening junction boxes that can pose challenges when placed near walls or other obstructions, the Avia HD offers easy access from above. “You may be aware of a heater with a side junction box that opens sideways,” said Duncan. “That can be a problem if the heater is installed close to a wall. We don’t have that issue. Everything opens from the top.”
This top-access design minimizes the need to move or reposition equipment, streamlining the maintenance process and reducing downtime for customers.
Another service-friendly feature is the Avia HD’s use of a straight-tube heat exchanger, which enhances durability and makes repairs less frequent. “We designed the straight-tube heat exchanger to minimize degradation,” said Duncan. “Without bends in the tubes, the heat exchanger is much less vulnerable to damage over time.”
This design reduces maintenance frequency and extends the heater’s lifespan, allowing technicians to spend less time on repairs and more time on proactive maintenance or other service calls.
Industry Recognition for Raypak Avia HD
Since its launch, the Avia HD with Nitek has garnered significant attention. “We were honored to receive the 2023 Heater of the Year Award at the Pool Nation Awards,” Duncan shared. “That recognition reflects the positive reception from pool professionals, who appreciate the product’s ease of installation and superior performance.”
A Commitment to Sustainability
Sustainability is a top priority for Raypak and its parent company, Rheem. “Rheem set aggressive sustainability goals in 2019, aiming to reduce carbon emissions and landfill waste across all its business units,” Duncan explained. “Since then, Rheem products have helped avoid nearly 40 million metric tons of CO₂ emissions and over 330 million tons of landfill waste.”
The Avia HD with Nitek aligns with these goals by offering enhanced efficiency and extended product life. “The Protek Shield helps mitigate electrolysis, extending the life of the heat exchanger,” said Duncan. “By reducing the frequency of replacements, we’re minimizing waste and contributing to environmental sustainability.”
Additionally, the Avia HD’s low-NOx design reduces emissions, making it an eco-friendly choice. “This heater is part of our effort to offer sustainable solutions without compromising performance,” Duncan added.
A Future-Ready Collaboration with Poolside Tech
Raypak’s future collaboration with Poolside Tech represents another step forward in smart pool management. “We’re working together to combine the best pool heater with the best automation technology on the market,” said Duncan. The partnership focuses on integrating Raypak’s heaters with Poolside Tech’s Attendant system, an advanced platform known for its sophisticated automation features.
“The Attendant can monitor the weather and adjust the heater accordingly,” Duncan noted. “The level of automation they offer is incredible—it’s almost mind-boggling.”
Final Thoughts
The Avia HD with Nitek is more than just a pool heater—it’s a sustainable, smart solution that meets the evolving needs of consumers. The Avia HD with Nitek redefines the standards for pool heating by delivering exceptional durability, efficiency, and smart control features. With built-in WiFi, easy installation, and an innovative heat exchanger design, the Avia HD stands out as a leading choice.
Ready to Take a Deeper Dive?
Listen to our discussion with Brad Duncan – National Pool Products Trainer for Raypak, on the Pool Magazine podcast.
Pool Equipment
AquaLink® EDGE™ and trackr iO Signal a New Direction for Pool Automation

For years, swimming pool automation has largely centered on one basic proposition: giving homeowners and professionals an easier way to control equipment. Pumps could be scheduled, heaters adjusted, lights activated and features operated remotely.
Jandy’s next-generation AquaLink EDGE platform is being developed around a broader idea. Instead of treating automation simply as a control system, Fluidra is looking at a future where equipment, sensors and software are interconnected, constantly producing information about how a pool and its components are actually performing.
Alongside AquaLink EDGE, Fluidra is developing trackr iO, a software platform designed to connect that information with the operational side of a pool business.
“The biggest difference here is that current automation in the market just focuses on mainly the convenience of getting things turned on and off,” said Jeremy Young, Director of Product Marketing for Automation at Fluidra. “With this automation system, we were able to start from the ground up, and we’re building an ecosystem of automation and equipment working together, focusing on the data that the equipment produces and other sensors produce.”
For pool professionals, that evolution potentially reaches well beyond convenience. More connected equipment could mean better diagnostics, predictive maintenance, and a shorter learning curve for technicians entering the field.

Making Automation Easier to Work With
One of the first problems Fluidra set out to address was complexity.
Automation systems have become increasingly capable, but that capability can create a steeper learning curve for installers and service technicians. Young said that can be particularly noticeable in seasonal markets, where some professionals may interact with automation less frequently.
“As a professional, it can be very difficult to set a system up,” Young said. “You even see a lot of professionals that maybe avoid automation because of that.”
AquaLink EDGE attempts to streamline installation and programming by consolidating setup functions and making the interface more intuitive. Fluidra is also developing the ability to save configurations as templates that could eventually be loaded onto other pools.
The system supports legacy Jandy equipment while providing the foundation for a new generation of connected products, including SpeedSet Plus, enhancements to the Infinite Color platform and future water-care and heating products.
Hearing What Pool Pros Really Wanted
One of the most immediately noticeable changes for technicians is physical: AquaLink EDGE includes a five-inch display inside the enclosure.
That decision came directly from field feedback.
“Pool professionals want to get in and out of the backyard,” Young said. “They don’t want to mess with their phone. They don’t want to mess with the internet or anything like that, and they need access to the whole system.”
The system also isn’t dependent on a cloud connection for its primary functionality. Processing occurs locally at the hardware, allowing technicians and homeowners to continue operating the pool when internet connectivity is unavailable.
Fluidra found through its research that smartphone control alone wasn’t necessarily what consumers wanted either. Young said more than 70% of consumers surveyed wanted a dedicated interface inside the home. Consequently, every EDGE system includes a 10-inch indoor display.
For vacation rentals or homes with frequent guests, that provides another practical benefit. Temporary users don’t necessarily need to download an app or receive account access simply to operate the pool.
Connectivity has also been modernized. EDGE supports 5 GHz Wi-Fi and is optimized for mesh networks, while pairing with the app can be completed by scanning a QR code.
Those improvements address how professionals interact with automation at an individual pool. The larger implications begin when information from that pool can follow the technician back to the office.

Connecting the Equipment Pad to the Business
That is where trackr iO enters the picture.
Fluidra is developing trackr iO as a software layer capable of receiving information from connected equipment and turning it into something a pool company can act upon.
“With EDGE we can give you the status, how things are going,” explained Orlando Gadea, Vice President of Global Digital Marketing and Customer Experience for Fluidra. “With trackr iO, we let you actually take actions.”
A low-pH condition, equipment fault or other issue could eventually become more than an alert. It could initiate a workflow that allows a company to schedule a visit, assign a technician and address the problem.
One future integration Young described illustrates how closely the two platforms could eventually interact. A technician arriving for weekly service might have the EDGE enclosure display automatically optimized around the work order in trackr iO. Work performed at the equipment pad could then be synchronized back to the software rather than requiring the technician to operate one system and separately document the same tasks in another.
Empowering Proactive Rather Than Reactive Response
The more consequential use case involves what happens after the technician leaves.
A pump might stop operating Tuesday after the pool was serviced Monday. Today, the company may not discover the problem until the homeowner notices deteriorating water conditions or the technician returns the following week.
“With EDGE and trackr iO, when the pump stops working, you’ll be the first one to know it,” Gadea said. “You’ll see in your dashboard, ‘The pump in this home is down. Do you want me to schedule a repair job?’”
That begins to shift pool service from a purely scheduled model toward one increasingly informed by the actual condition of the pool and its equipment.
The amount of information available should increase as the equipment itself becomes smarter. Existing Jandy equipment can provide certain fault and diagnostic information, while next-generation products are being designed to generate considerably more operating data.
Young pointed to SpeedSet Plus as an example, saying those pumps will contribute 28 data points to Fluidra’s data bank.
That creates an opportunity to understand not only when equipment has failed, but how equipment is performing in the field before failure occurs.
Young said the information could eventually support predictive maintenance, helping forecast when service, maintenance or replacement may be necessary. Usage data could also inform recommendations around circulation schedules and chemical consumption.
“The magic happens when you turn this data into information that actually can be acted upon to drive a smarter business,” Gadea said.
For pool professionals, that’s an important distinction. Another dashboard full of raw data isn’t necessarily useful. Knowing which pools need attention, what’s wrong, and what a technician is likely to encounter when arriving is.

Taking Some of the Tribal Knowledge Out of Service
Perhaps one of the more significant implications of increasingly connected equipment is its potential to reduce the learning curve for educating new technicians.
Experienced pool techs often diagnose problems quickly because they’ve seen the same symptoms hundreds of times. Newer technicians don’t have that accumulated experience. Much of their learning curve consists of developing it.
Connected equipment can begin putting some of that knowledge directly in their hands.
“I think that we’re going to be increasingly empowering pool pros to understand what’s happening with less tribal knowledge,” Young said.
He offered electrical troubleshooting as an example.
“Instead of having to pull a voltmeter out and measure what the voltage is, these products can tell you: What’s the voltage coming in? What’s the transformer stepping it down to? Where in the safety loop is it being broken?”
The significance isn’t that every repair becomes automatic. On difficult service calls, a technician still needs to understand the equipment and interpret what is happening. The difference is that the system can provide hard data that narrows the possibilities and removes some of the guesswork.
Young described the technology as an assistant that can help technicians reach a solution faster.
Speed Loading The Training Process
That has ramifications for onboarding as well.
Talent remains a persistent challenge for pool service companies. Experienced technicians are difficult to replace, while bringing a new employee up to speed can take considerable time.
“It’s really hard to attract and retain talent,” Gadea said. “Having these kinds of platforms simplifies so much of the process that it lets you ramp up talent much faster.”
Better diagnostics don’t replace training, but they can remove some of the friction involved in getting a technician productive. Instead of relying entirely on another employee to explain what happened at a particular pool six months ago, service history and equipment data can increasingly provide that context.
The same data could eventually help extend equipment life. If operating trends reveal a developing problem before a component fails completely, maintenance can potentially happen earlier. Rather than treating equipment as healthy until the moment it produces an error code or stops working, service companies could begin recognizing deterioration as it develops.
That’s where predictive maintenance becomes particularly interesting for pool professionals. It changes the conversation from responding to failure toward understanding equipment behavior in the wild.
From Scheduled Service Toward Predictive Maintenance
The broader question is how much that information eventually changes the service model itself.
Gadea sees machine learning and increasingly detailed equipment data pushing the industry toward more predictive maintenance. Fluidra is already exploring concepts internally around what it calls the “positive pool” — understanding how a pool should operate at peak performance and comparing actual conditions against that model.
Young sees an equally significant change occurring in how service companies allocate labor.
Today, route service is largely rigid. Technicians visit pools on predetermined days because physically inspecting the pool is often the only reliable way to know its condition.
Connected equipment creates the possibility of making that schedule more dynamic.
“If the pool doesn’t need service this week, that can free a resource up to go do something else and generate business elsewhere because the pool’s being taken care of right now,” Young said.
The reverse is equally important. If conditions change Wednesday at a pool normally serviced Monday, the company can potentially respond Wednesday rather than discovering the problem five days later.
That doesn’t mean weekly pool service simply disappears. Chemistry, debris removal and physical inspection still require boots on the ground. What changes is the amount of information available to determine where those boots should go and when.
Gadea believes those efficiencies could eventually allow companies to service considerably larger portfolios with the same workforce, suggesting that a business managing approximately 400 pools could potentially expand toward 600 or 700 as connected hardware and software improve efficiency.
The Future of the AquaLink Ecosystem
AquaLink EDGE itself will coexist with AquaLink RS during the transition. Young described Edge as Fluidra’s premium automation platform, with AquaLink RS continuing in the midrange and TCX serving the entry level while EDGE expands into additional price points and applications. PDA, meanwhile, is planned to be phased out.
Fluidra is also building Edge around continued software development. Future capabilities discussed include automatic management of high and low water levels, pool-cover integration, reusable setup templates and a “Be Ready At” function that could allow homeowners to specify when they want the pool ready and let the system determine what needs to happen beforehand.
Young said customers could eventually expect two or three updates annually as new features and equipment capabilities are introduced.
What makes the direction of AquaLink EDGE and trackr iO noteworthy isn’t simply another generation of automation controls. It’s the prospect of equipment becoming a more active source of operational intelligence.
For service companies, that could mean knowing more about how equipment is actually performing across hundreds of backyards, identifying problems earlier, reducing diagnostic guesswork, and making years of accumulated technician knowledge easier to transfer to the next employee.
Young said his years visiting thousands of pools and training professionals helped shape that philosophy.
“If education’s not the solution, then the product’s probably the problem,” he said.
If connected equipment can become easier to install, easier to diagnose, and increasingly capable of explaining its own condition, the next generation of pool automation may ultimately have as much impact on the people servicing pools as it does on the homeowners using them.
Ready to take a deeper dive?
Want to hear more about where pool automation and connected equipment are headed? Listen to our full conversation with Jeremy Young and Orlando Gadea as they dig deeper into AquaLink EDGE, trackr iO, predictive maintenance, smarter diagnostics, and what these technologies could mean for the future of pool service.
Listen to the full episode of the Pool Magazine Podcast.
Pool Equipment
Magic Plastics Redesigns MagicVac Cutting Freight Costs

New compact packaging reduces shipping costs and warehouse space while maintaining the MagicVac’s pool and spa cleaning performance
Magic Plastics has introduced a newly redesigned version of its popular MagicVac pool and spa vacuum, now shipping in packaging just 38 inches long. The shorter carton means more units per pallet and shipment, reducing freight costs and saving warehouse space for dealers, distributors, and resellers without compromising performance.
Operation is simple. Users cover the ergonomic air hole with a thumb, submerge the vacuum near the debris, and release. Water and debris rush into the clear, UV-stabilized chamber, and the built-in removable filter traps virtually all of it, including sand, pebbles, and even small rocks. A quarter turn of the end cap makes emptying easy. No batteries, no cords, ready to use at all times.
The MagicVac weighs less than two pounds, making it easy for anyone to use and its telescoping aluminum pole reaches more than seven feet. Despite the smaller package, assembly is quick and easy (online assembly video is available). “We are pleased to now offer our popular Magic Vac to the industry with this new design that now makes shipping more affordable while offering consumers a simple device to keep their spas and pools cleaner,” says Mark Coito, VP of Sales and Marketing.
Learn more at www.magicplastics.com or visit the Magic Vac page.
Pool Equipment
Hayward Issues Recall for Universal Pool Heaters Over Carbon Monoxide Risk

Hayward Industries has recalled approximately 4,600 Universal-HC Series pool heaters following a potential carbon monoxide hazard, according to a recall notice issued September 17th by the U.S. Consumer Product Safety Commission.
The recall applies to Hayward HDFS400 Universal-HC Series pool heaters. The affected units are 400,000 BTU dual-fuel gas heaters sold nationwide through pool equipment distributors, builders and service professionals between March and July 2026. The heaters sold for approximately $5,600.
According to the CPSC, the affected heaters can produce elevated levels of carbon monoxide while operating, creating a risk of carbon monoxide poisoning that could result in serious injury or death. No incidents or injuries have been reported in connection with the recall.
Consumers with an affected heater are being advised to stop using it immediately. Hayward is offering a free in-home inspection and repair performed by a qualified technician.
The recalled HDFS400 heaters are brown with a black top and feature a digital control panel. The model number can be found on the heater’s name plate located below the vent.
Owners can contact Hayward Industries at 855-500-5288 between 8 a.m. and 5 p.m. ET, Monday through Friday, or email [email protected]. Additional recall information is available through Hayward’s product recall page.
The CPSC has designated the action as Recall No. 26-777.
Pool News2 weeks agoLeslie’s Reportedly Prepares for Chapter 11 Bankruptcy as Possible Nasdaq Delisting Looms
Pool News2 weeks agoLeslie’s Files Chapter 11, Lenders Set to Take Control in Major Restructuring
Features2 weeks agoA New Era at POOLCORP: John Watwood Focuses on Customers and the Fundamentals
Pool Equipment2 weeks agoAquaLink® EDGE™ and trackr iO Signal a New Direction for Pool Automation
Press Releases4 weeks agoSoake Pools Launches Dual Pool Packages
Pool Equipment4 weeks agoHayward Issues Recall for Universal Pool Heaters Over Carbon Monoxide Risk
Press Releases3 weeks agoFSPA and PHTA Reunite Through Historic Affiliation
Press Releases4 weeks agoAutomatic Pool Covers Expands National Sales Team
























You must be logged in to post a comment Login