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Hayward Bets Big on Decentralized Automation With OmniX

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Hayward Bets Big on Decentralized Automation With Omni X

For decades, pool automation has largely meant one thing: a centralized control panel mounted at the equipment pad, wired to pumps, heaters, lights and everything else it is expected to manage. These systems can provide extensive control, particularly on complex projects, but they also require homeowners to commit to the panel, electrical work and installation costs upfront.

Hayward is betting the next generation will look different. With OmniX, intelligence is built directly into individual pieces of equipment, allowing a pool to become connected without requiring a traditional automation panel from the outset.

Ryan Morson, Vice President of Sales and Technical Excellence at Hayward Holdings, described the platform as a way to lower the barrier to automation for builders, service companies and homeowners.

“I kind of think of it as three different buckets,” Morson explained. “I think about builders, servicers and homeowners, and the value proposition is a little bit different for each.”

For builders, that starts with an easier upsell. Smartphone control can be offered without requiring the customer to purchase a centralized panel, hire an electrician to install it and surrender additional wall space at the equipment pad. OmniX keeps the existing equipment footprint while adding automation at the product level.

Wireless pairing, app-based configuration and a simpler commissioning process also make the handoff less cumbersome. Instead of explaining a separate control system after construction, the builder can train the homeowner through the same interface used to operate the connected equipment.

The lower upfront cost naturally raises another question: How does OmniX change the total cost of ownership for someone adopting smart pool automation for the first time?

“It doesn’t—we’re not increasing price to include OmniX,” Morson said. “We’re including it, and you can opt to use it or not. But ultimately, who wouldn’t use it?”

As OmniX expands across Hayward’s equipment catalog, homeowners can gain automation without paying for a separate centralized controller and its installation. That does not make OmniX a direct replacement for every existing automation platform. At least not yet. But it does move connected control into a much broader section of the market.

Automation, One Replacement at a Time

The service side may be where decentralized automation becomes most consequential. With the optional OmniX gateway connecting equipment to the internet, pool professionals can remotely view and adjust a customer’s system and potentially solve programming problems without sending a technician to the property.

Compatible legacy Hayward equipment can also be brought into the OmniX ecosystem without replacing the entire unit. Morson gave an example of what that retrofit process looks like in the field.

“To update an XE pump, for example, or one of our legacy full-featured variable-speed pumps, we’re talking five minutes or less,” Morson said. “You remove a little back plate on the back of the pump, connect the OmniX retrofit module, and you’re up and running within minutes. It’s equally easy to upgrade our full-featured gas heaters as well.”

The larger opportunity is not simply retrofitting existing equipment. It is changing the replacement cycle itself.

“My personal favorite thing about OmniX is it really enables a servicer to fully automate a pad one piece of equipment at a time,” Morson said. “I think of it as a natural stair step.”

When a pump reaches the end of its service life, it can be replaced with an OmniX-enabled Hayward pump. If the heater fails 18 months later, an OmniX-enabled heater can take its place. Lighting, salt systems and other components can follow as they are replaced. The homeowner does not have to tear out functioning equipment or swallow the cost of converting the entire pad in one shot.

Over time, the pad becomes automated through the normal rhythm of repair and replacement. For service companies, that turns what was once a large, occasional automation sale into an equipment-by-equipment conversation that can continue across the life of the pool.

For homeowners, the result is an app-based interface through which they can schedule pump speeds, monitor water temperature, and adjust operating times. More importantly, it gives customers who previously considered automation too expensive a practical way into the category.

Summarizing, Morson explained the main takeaway for builders and service companies looking to communicate the value of OmniX to their customers.

“OmniX really makes the pool easier to operate, more convenient to manage and more energy efficient without requiring homeowners to update, upgrade and replace all their equipment at once,” he said.

Where OmniX Fits Today

OmniX is currently best suited to straightforward, lower-complexity pools built around a variable-speed pump, heater and light. For existing pools, Morson said virtually any pool without centralized automation is a potential candidate, particularly when compatible Hayward pumps or heaters are already installed.

Every Hayward variable-speed pump now has OmniX built into its user interface, according to Morson, and the company’s gas heaters also include the platform. Lighting and salt are next on the near-term roadmap, with additional equipment categories expected to follow.

“Now that we have the app infrastructure and ecosystem built out, it’s going to be very easy,” Morson said. “You’ll start seeing more and more OmniX-enabled equipment rapidly being launched as time goes on.”

That expanding ecosystem changes the sales conversation in both new construction and the aftermarket. A builder can offer app control at a lower entry price. A service company can sell connected replacement equipment and provide remote support. The homeowner can enter the ecosystem with one product rather than buying a full automation package on day one.

There are still clear limits. Pools with multiple bodies of water, extensive lighting, numerous relays, fire features, water features and broader backyard integrations remain better candidates for Hayward’s OmniLogic or OmniPL platforms. OmniX is not being positioned as a full-blown answer for every high-complexity project today.

That raises the uncomfortable question that follows any lower-cost technology with room to grow: If OmniX continues adding capability, does it eventually cannibalize Hayward’s centralized automation business?

“It most likely will over time as we have more and more equipment that’s OmniX-capable and OmniX-compatible,” Morson said. “Our goal and mission is to increase the addressable market, lower the barrier for our homeowners and our customers and our trade partners to automation.”

It was a notably direct answer. Hayward is not pretending decentralized control will remain neatly confined to entry-level pools while centralized platforms continue untouched. The company expects the line to move as more equipment joins the ecosystem and product-level intelligence becomes capable of handling more of the pad.

Early feedback has reinforced the economic case. Morson said the most common—and to him, most unexpected—response from adopters and distributors concerned the savings achieved by eliminating the installation and wiring of a centralized panel. Depending on the project, those savings can be substantial. The smaller physical footprint is another benefit on equipment pads where wall space is already scarce.

But the larger bet is not merely that OmniX costs less. It is that decentralized automation is where this sector of the industry is headed.

“I personally believe over time the future of pool equipment is going to become more and more decentralized,” Morson said. “We know lowering that barrier to entry and making automated systems more affordable and addressable to our customers, our homeowners and our trade partners is going to do good things for the industry overall.”

That is the real premise behind OmniX. The centralized panel is no longer the only doorway into automation. Intelligence can arrive with the pump, expand with the heater, and continue across the pad as equipment is upgraded. The transition will not happen overnight, and complex projects will continue to need more robust centralized control. Still, Hayward has made its direction fairly plain: the future of pool automation will be built into the equipment, connected piece by piece.

Ready to take a deeper dive?

Listen to our full conversation with Ryan Morson on the Pool Magazine Podcast for more insight into OmniX, Hayward’s move toward decentralized automation and what the expanding platform could mean for builders, service professionals and pool owners.

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Pool News coverage brought to you by Pool Magazine's own Marcus Packer. Marcus Packer is a 20 year pool industry veteran pool builder and pool service technician. In addition to being a swimming pool professional, Marcus has been a writer and long time contributor for Newsweek Magazine's home improvement section and more recently for Florida Travel + Life. Have a story idea or tip you'd like to share with Pool Magazine? Email [email protected] your story idea.

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AquaLink® EDGE™ and trackr iO Signal a New Direction for Pool Automation

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AquaLink Edge and Trackr IO Signal a New Direction for Pool Automation

For years, swimming pool automation has largely centered on one basic proposition: giving homeowners and professionals an easier way to control equipment. Pumps could be scheduled, heaters adjusted, lights activated and features operated remotely.

Jandy’s next-generation AquaLink EDGE platform is being developed around a broader idea. Instead of treating automation simply as a control system, Fluidra is looking at a future where equipment, sensors and software are interconnected, constantly producing information about how a pool and its components are actually performing.

Alongside AquaLink EDGE, Fluidra is developing trackr iO, a software platform designed to connect that information with the operational side of a pool business.

“The biggest difference here is that current automation in the market just focuses on mainly the convenience of getting things turned on and off,” said Jeremy Young, Director of Product Marketing for Automation at Fluidra. “With this automation system, we were able to start from the ground up, and we’re building an ecosystem of automation and equipment working together, focusing on the data that the equipment produces and other sensors produce.”

For pool professionals, that evolution potentially reaches well beyond convenience. More connected equipment could mean better diagnostics, predictive maintenance, and a shorter learning curve for technicians entering the field.

Making Automation Easier to Work With

One of the first problems Fluidra set out to address was complexity.

Automation systems have become increasingly capable, but that capability can create a steeper learning curve for installers and service technicians. Young said that can be particularly noticeable in seasonal markets, where some professionals may interact with automation less frequently.

“As a professional, it can be very difficult to set a system up,” Young said. “You even see a lot of professionals that maybe avoid automation because of that.”

AquaLink EDGE attempts to streamline installation and programming by consolidating setup functions and making the interface more intuitive. Fluidra is also developing the ability to save configurations as templates that could eventually be loaded onto other pools.

The system supports legacy Jandy equipment while providing the foundation for a new generation of connected products, including SpeedSet Plus, enhancements to the Infinite Color platform and future water-care and heating products.

Hearing What Pool Pros Really Wanted

One of the most immediately noticeable changes for technicians is physical: AquaLink EDGE includes a five-inch display inside the enclosure.

That decision came directly from field feedback.

“Pool professionals want to get in and out of the backyard,” Young said. “They don’t want to mess with their phone. They don’t want to mess with the internet or anything like that, and they need access to the whole system.”

The system also isn’t dependent on a cloud connection for its primary functionality. Processing occurs locally at the hardware, allowing technicians and homeowners to continue operating the pool when internet connectivity is unavailable.

Fluidra found through its research that smartphone control alone wasn’t necessarily what consumers wanted either. Young said more than 70% of consumers surveyed wanted a dedicated interface inside the home. Consequently, every EDGE system includes a 10-inch indoor display.

For vacation rentals or homes with frequent guests, that provides another practical benefit. Temporary users don’t necessarily need to download an app or receive account access simply to operate the pool.

Connectivity has also been modernized. EDGE supports 5 GHz Wi-Fi and is optimized for mesh networks, while pairing with the app can be completed by scanning a QR code.

Those improvements address how professionals interact with automation at an individual pool. The larger implications begin when information from that pool can follow the technician back to the office.

Connecting the Equipment Pad to the Business

That is where trackr iO enters the picture.

Fluidra is developing trackr iO as a software layer capable of receiving information from connected equipment and turning it into something a pool company can act upon.

“With EDGE we can give you the status, how things are going,” explained Orlando Gadea, Vice President of Global Digital Marketing and Customer Experience for Fluidra. “With trackr iO, we let you actually take actions.”

A low-pH condition, equipment fault or other issue could eventually become more than an alert. It could initiate a workflow that allows a company to schedule a visit, assign a technician and address the problem.

One future integration Young described illustrates how closely the two platforms could eventually interact. A technician arriving for weekly service might have the EDGE enclosure display automatically optimized around the work order in trackr iO. Work performed at the equipment pad could then be synchronized back to the software rather than requiring the technician to operate one system and separately document the same tasks in another.

Empowering Proactive Rather Than Reactive Response

The more consequential use case involves what happens after the technician leaves.

A pump might stop operating Tuesday after the pool was serviced Monday. Today, the company may not discover the problem until the homeowner notices deteriorating water conditions or the technician returns the following week.

“With EDGE and trackr iO, when the pump stops working, you’ll be the first one to know it,” Gadea said. “You’ll see in your dashboard, ‘The pump in this home is down. Do you want me to schedule a repair job?’”

That begins to shift pool service from a purely scheduled model toward one increasingly informed by the actual condition of the pool and its equipment.

The amount of information available should increase as the equipment itself becomes smarter. Existing Jandy equipment can provide certain fault and diagnostic information, while next-generation products are being designed to generate considerably more operating data.

Young pointed to SpeedSet Plus as an example, saying those pumps will contribute 28 data points to Fluidra’s data bank.

That creates an opportunity to understand not only when equipment has failed, but how equipment is performing in the field before failure occurs.

Young said the information could eventually support predictive maintenance, helping forecast when service, maintenance or replacement may be necessary. Usage data could also inform recommendations around circulation schedules and chemical consumption.

“The magic happens when you turn this data into information that actually can be acted upon to drive a smarter business,” Gadea said.

For pool professionals, that’s an important distinction. Another dashboard full of raw data isn’t necessarily useful. Knowing which pools need attention, what’s wrong, and what a technician is likely to encounter when arriving is.

Taking Some of the Tribal Knowledge Out of Service

Perhaps one of the more significant implications of increasingly connected equipment is its potential to reduce the learning curve for educating new technicians.

Experienced pool techs often diagnose problems quickly because they’ve seen the same symptoms hundreds of times. Newer technicians don’t have that accumulated experience. Much of their learning curve consists of developing it.

Connected equipment can begin putting some of that knowledge directly in their hands.

“I think that we’re going to be increasingly empowering pool pros to understand what’s happening with less tribal knowledge,” Young said.

He offered electrical troubleshooting as an example.

“Instead of having to pull a voltmeter out and measure what the voltage is, these products can tell you: What’s the voltage coming in? What’s the transformer stepping it down to? Where in the safety loop is it being broken?”

The significance isn’t that every repair becomes automatic. On difficult service calls, a technician still needs to understand the equipment and interpret what is happening. The difference is that the system can provide hard data that narrows the possibilities and removes some of the guesswork.

Young described the technology as an assistant that can help technicians reach a solution faster.

Speed Loading The Training Process

That has ramifications for onboarding as well.

Talent remains a persistent challenge for pool service companies. Experienced technicians are difficult to replace, while bringing a new employee up to speed can take considerable time.

“It’s really hard to attract and retain talent,” Gadea said. “Having these kinds of platforms simplifies so much of the process that it lets you ramp up talent much faster.”

Better diagnostics don’t replace training, but they can remove some of the friction involved in getting a technician productive. Instead of relying entirely on another employee to explain what happened at a particular pool six months ago, service history and equipment data can increasingly provide that context.

The same data could eventually help extend equipment life. If operating trends reveal a developing problem before a component fails completely, maintenance can potentially happen earlier. Rather than treating equipment as healthy until the moment it produces an error code or stops working, service companies could begin recognizing deterioration as it develops.

That’s where predictive maintenance becomes particularly interesting for pool professionals. It changes the conversation from responding to failure toward understanding equipment behavior in the wild.

From Scheduled Service Toward Predictive Maintenance

The broader question is how much that information eventually changes the service model itself.

Gadea sees machine learning and increasingly detailed equipment data pushing the industry toward more predictive maintenance. Fluidra is already exploring concepts internally around what it calls the “positive pool” — understanding how a pool should operate at peak performance and comparing actual conditions against that model.

Young sees an equally significant change occurring in how service companies allocate labor.

Today, route service is largely rigid. Technicians visit pools on predetermined days because physically inspecting the pool is often the only reliable way to know its condition.

Connected equipment creates the possibility of making that schedule more dynamic.

“If the pool doesn’t need service this week, that can free a resource up to go do something else and generate business elsewhere because the pool’s being taken care of right now,” Young said.

The reverse is equally important. If conditions change Wednesday at a pool normally serviced Monday, the company can potentially respond Wednesday rather than discovering the problem five days later.

That doesn’t mean weekly pool service simply disappears. Chemistry, debris removal and physical inspection still require boots on the ground. What changes is the amount of information available to determine where those boots should go and when.

Gadea believes those efficiencies could eventually allow companies to service considerably larger portfolios with the same workforce, suggesting that a business managing approximately 400 pools could potentially expand toward 600 or 700 as connected hardware and software improve efficiency.

The Future of the AquaLink Ecosystem

AquaLink EDGE itself will coexist with AquaLink RS during the transition. Young described Edge as Fluidra’s premium automation platform, with AquaLink RS continuing in the midrange and TCX serving the entry level while EDGE expands into additional price points and applications. PDA, meanwhile, is planned to be phased out.

Fluidra is also building Edge around continued software development. Future capabilities discussed include automatic management of high and low water levels, pool-cover integration, reusable setup templates and a “Be Ready At” function that could allow homeowners to specify when they want the pool ready and let the system determine what needs to happen beforehand.

Young said customers could eventually expect two or three updates annually as new features and equipment capabilities are introduced.

What makes the direction of AquaLink EDGE and trackr iO noteworthy isn’t simply another generation of automation controls. It’s the prospect of equipment becoming a more active source of operational intelligence.

For service companies, that could mean knowing more about how equipment is actually performing across hundreds of backyards, identifying problems earlier, reducing diagnostic guesswork, and making years of accumulated technician knowledge easier to transfer to the next employee.

Young said his years visiting thousands of pools and training professionals helped shape that philosophy.

“If education’s not the solution, then the product’s probably the problem,” he said.

If connected equipment can become easier to install, easier to diagnose, and increasingly capable of explaining its own condition, the next generation of pool automation may ultimately have as much impact on the people servicing pools as it does on the homeowners using them.

Ready to take a deeper dive?

Want to hear more about where pool automation and connected equipment are headed? Listen to our full conversation with Jeremy Young and Orlando Gadea as they dig deeper into AquaLink EDGE, trackr iO, predictive maintenance, smarter diagnostics, and what these technologies could mean for the future of pool service.

Listen to the full episode of the Pool Magazine Podcast.

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Magic Plastics Redesigns MagicVac Cutting Freight Costs

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Magic Plastics MagicVac pool and spa vacuum removing debris underwater.

New compact packaging reduces shipping costs and warehouse space while maintaining the MagicVac’s pool and spa cleaning performance

Magic Plastics has introduced a newly redesigned version of its popular MagicVac pool and spa vacuum, now shipping in packaging just 38 inches long. The shorter carton means more units per pallet and shipment, reducing freight costs and saving warehouse space for dealers, distributors, and resellers without compromising performance.

Operation is simple. Users cover the ergonomic air hole with a thumb, submerge the vacuum near the debris, and release. Water and debris rush into the clear, UV-stabilized chamber, and the built-in removable filter traps virtually all of it, including sand, pebbles, and even small rocks. A quarter turn of the end cap makes emptying easy.  No batteries, no cords, ready to use at all times.

The MagicVac weighs less than two pounds, making it easy for anyone to use and its telescoping aluminum pole reaches more than seven feet. Despite the smaller package, assembly is quick and easy (online assembly video is available).  “We are pleased to now offer our popular Magic Vac to the industry with this new design that now makes shipping more affordable while offering consumers a simple device to keep their spas and pools cleaner,” says Mark Coito, VP of Sales and Marketing.

Learn more at www.magicplastics.com or visit the Magic Vac page.

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Hayward Issues Recall for Universal Pool Heaters Over Carbon Monoxide Risk

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Hayward Issues Recall for Universal Pool Heaters Over Carbon Monoxide Risk

Hayward Industries has recalled approximately 4,600 Universal-HC Series pool heaters following a potential carbon monoxide hazard, according to a recall notice issued September 17th by the U.S. Consumer Product Safety Commission.

The recall applies to Hayward HDFS400 Universal-HC Series pool heaters. The affected units are 400,000 BTU dual-fuel gas heaters sold nationwide through pool equipment distributors, builders and service professionals between March and July 2026. The heaters sold for approximately $5,600.

According to the CPSC, the affected heaters can produce elevated levels of carbon monoxide while operating, creating a risk of carbon monoxide poisoning that could result in serious injury or death. No incidents or injuries have been reported in connection with the recall.

Consumers with an affected heater are being advised to stop using it immediately. Hayward is offering a free in-home inspection and repair performed by a qualified technician.

The recalled HDFS400 heaters are brown with a black top and feature a digital control panel. The model number can be found on the heater’s name plate located below the vent.

Owners can contact Hayward Industries at 855-500-5288 between 8 a.m. and 5 p.m. ET, Monday through Friday, or email [email protected]. Additional recall information is available through Hayward’s product recall page.

The CPSC has designated the action as Recall No. 26-777.

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