Industry News
Flipping the Script: The Review Site Where Pool Contractors Rate Customers

In an industry where customers have long held the power of public review, a new platform is flipping the script—and service professionals are paying attention. Mike Meadows, a seasoned pool pro, has created something unique with CustomersKarma.com, a review site that allows contractors, service techs, and small business owners to rate and review their customers.
The concept sounds like something many service pros have only dared to dream about. And as Meadows explains, it was born out of necessity.
“We’d finish a job, walk the customer through everything, ask them if they were satisfied—and they’d say yes. Then when it came time to pay, it’s like the anchor dropped,” said Meadows. “It kept happening to me, and I’d hear it from other guys too. We’re putting in the work, sometimes even fronting parts and equipment out of our own pocket, and then fighting to get paid.”
This Review Site Lets Pool Contractors Rate Their Customers
The idea behind Customers Karma is simple: give service professionals a platform for risk assessment, much like credit agencies, medical records, or FICO scores give businesses a clearer picture of consumers. Meadows, who has prior experience in mortgage and auto sales, says those industries have long used data to evaluate who they’re working with.
“They run your FICO score. If it’s low, they know you’re gonna be harder to work with, so they factor that in. But pool guys? We get nothing. No warning,” Meadows explained. “You can be the nicest person on the phone for two minutes and still leave your last pool guy with an unpaid balance and ghost them the next minute.”
Meadows’ review site aims to change all that. Service providers can log on, create a profile for a customer’s address, and leave feedback—positive or negative—based on their experience. It’s free to use for now (though Meadows is considering a $15 annual fee), and reviews can be anonymous, allowing professionals to post without fear of direct retaliation.

How It Works
When a user logs into Customers Karma, they input the customer’s address, which generates a template for that home. Google pulls an image of the house, and from there, the professional can rate the customer and describe their experience. While some have concerns about privacy, Meadows was quick to point out that all reviews are tied to publicly available information—name and address only—and that users are encouraged to focus on verifiable claims.
“We’re not posting social security numbers. We’re not leaking credit card info,” said Meadows. “We’re just posting real, firsthand experiences. ‘I did the work and didn’t get paid.’ That’s all it takes to warn the next guy.”
The question that hit Meadows hardest, and ultimately defined the purpose of the platform, came from one particularly bad review:
“Would you do work for this customer?”
That question, he says, is the cornerstone of the entire platform.

Not Just for Rants—Positive Reviews Welcome
While many people assume a platform like this would become a dumping ground for gripes, Meadows says the opposite is starting to happen.
“We’re seeing more and more five-star reviews,” he noted. “Guys are leaving notes like, ‘I’ve worked with this customer for eight years—always pays on time, great to deal with.’ It’s not just about warning people—it’s also about lifting up the good ones.”

To add an additional layer of protection and context, reviews are tied to addresses—not searchable by customer name or by city-wide queries. You have to know the specific address you’re looking up.
“That was intentional,” said Meadows. “We didn’t want it to be a witch hunt. You’re not going to just browse for dirt. You look up an address you’re about to service, and you see if there’s a pattern.”
Real-World Scenarios
From pool service techs to HVAC installers and pest control pros, users of the platform come from various home service industries. But the strongest adoption by far has been from pool professionals.
“There’s a review from a guy who installed a part, got paid, and a few days later the customer said, ‘I found it cheaper online, pulled it out, and now you owe me a refund,’” Meadows said. “That stuff happens more often than people realize. This gives us a way to warn others.”
He also shared another example where he completed a heater install for a customer in Beverly Hills. Despite saving the client money and completing the job to spec, he spent 24 hours fighting to get paid.
“It was a nightmare,” he said. “I kept asking myself—do I leave a review or let the next guy walk into the same trap?”
Addressing Privacy and Legal Concerns
Naturally, the platform raises questions about legal liability and defamation. Can posting a negative review expose service professionals to lawsuits?
Meadows says he’s consulted with several attorneys, and the consensus is if what you post is true, the law tends to be on your side.
“One lawyer told me, ‘You can sue anyone for anything. But imagine standing in front of a judge and saying this guy posted I didn’t pay him. The first question the judge is gonna ask is: did you pay him?’”
Meadows stresses the importance of keeping reviews factual and avoiding personal attacks.
“Don’t call someone a criminal or say anything you can’t back up. Just tell the truth. I did the work, I wasn’t paid. That’s your protection.”
While the idea of reviewing customers might make some professionals nervous, the platform offers anonymity for those who prefer it. Meadows notes that while most reviews are tied to a business name, the option to post anonymously helps mitigate personal risk.
Risk vs. Retribution
While CustomersKarma.com presents an intriguing shift in the contractor-customer dynamic, it hasn’t come without its share of controversy. Some industry professionals have voiced concerns about privacy, questioning whether posting about clients—especially when tied to a specific address—could open the door to backlash or legal disputes. Customers who stumble upon a negative review about themselves might feel unfairly judged or even retaliate with legal threats. That said, the option to post anonymously offers some protection for service providers, allowing them to share their experiences without revealing their identities. Site creator Mike Meadows, a staunch supporter of the First Amendment, is unapologetic about allowing users to speak their truth. As he put it, “You’re providing true and accurate details… This is my experience with that person.”
Whether Customers Karma is a good idea depends largely on how it’s used. In theory, it’s a valuable tool—especially in industries where contractors have traditionally had little recourse to flag problematic customers. If used responsibly, it could create a fairer, more transparent system where both sides of the service equation are held accountable. But if abused, it could become a digital airing of grievances that undermines professionalism. The real promise of this platform lies in its potential to foster better communication and trust—if users stay focused on facts and avoid personal attacks. As with any new tool, its value will ultimately be determined by the integrity of the people using it.
Industry News
Why Pools Matter: Pool Horizons Takes Its Message Global

For an industry that spends a great deal of time talking about how pools are built, operated and maintained, Pool Horizons is advancing a different conversation: why swimming pools matter in the first place.
Launched in 2023, Pool Horizons is a global initiative bringing together leaders from the swimming pool industry and broader aquatic community to examine and communicate the role pools play in society. Its work focuses on areas including health and wellbeing, community development, water safety and sustainability, with an emphasis on giving the industry research and real-world examples that demonstrate the value of aquatic spaces beyond recreation.
Over the next several months, Pool Horizons will continue that conversation at major industry gatherings in the United States and Europe, with appearances scheduled in Phoenix, Lyon and Atlantic City.
Pool Horizons Heads to the MasterMind Summit
The first stop will be the PHTA & GENESIS MasterMind Summit, taking place September 16–18 at The Wigwam in Litchfield Park, Arizona.
Pool Horizons will host a two-hour session on Friday, September 18, from 8 a.m. to 10 a.m., connecting the cultural and social history of swimming pools with the data-backed narrative the industry is working to develop.
Author and historian Jeff Wiltse will explore the history of swimming pools and their enduring social, cultural and economic importance. Attendees will then hear about the latest Pool Horizons initiatives and how that work applies to the U.S. market.
The session will conclude with industry leaders discussing how different stakeholders can work together to better communicate the value of pools and create new opportunities for the industry.
Taking the Conversation to France
The initiative will head overseas in November for Piscine Global 2026 in Lyon, France.
On November 18 from 4 p.m. to 5 p.m., Pool Horizons will present preliminary findings from the Global Aquatic Social Impact Framework (GASIF) pilot study. The project is aimed at developing a more data-driven understanding of the social impact created by swimming pools and aquatic facilities.
Representatives from participating industry associations in France, Spain and the United States will take part, followed by a roundtable examining the challenges and future of the swimming pool industry. Leaders from CF Group, Fluidra, Hayward and Pentair are scheduled to participate in the discussion.
Pool Horizons will make a second appearance in Lyon during Aqualie on November 19 from 4:45 p.m. to 5:15 p.m. That session will introduce Pool Horizons and showcase a French public swimming pool Best-in-Class project, providing a real-world example of the role aquatic facilities can play within their communities.
Returning to Connect With The Industry in Atlantic City in 2027
The schedule continues into the new year with the Pool Horizons Summit in Atlantic City on January 25, 2027, from 3 p.m. to 6 p.m.
Following its 2026 gathering, Pool Horizons will return with a program that includes a keynote presentation, a new Best-in-Class project and contributions from leading figures throughout the swimming pool industry.
Together, the upcoming events provide Pool Horizons with an opportunity to continue building the conversation on both sides of the pond.
Industry News
Skimmer Expands Into Pool Construction Software With Acquisitions of Pool Builder Geek and Poologics
The two software platforms form the foundation of a unified offering for pool professionals; Pool Builder Geek founder Tommy Reynolds joins Skimmer to lead construction strategy.

AUSTIN, TX, August 24, 2026 — Skimmer, the leading operating system for pool service and maintenance professionals, today announced the acquisitions of Pool Builder Geek and Poologics, two software platforms purpose-built for pool construction businesses.
The acquisitions mark Skimmer’s expansion into pool construction and establish the foundation for a unified platform serving pool professionals from construction through ongoing service and maintenance.
As part of the acquisition, Pool Builder Geek founder Tommy Reynolds, who has extensive experience in the pool construction software space, will join Skimmer, leading the company’s construction strategy and continued investment in solutions for pool builders.
“Our vision is to build an end-to-end platform for the pool and spa industry,” said Jack Nelson, CEO of Skimmer. “Pool Builder Geek brings an AI-native platform designed to evolve quickly with the industry, while Poologics brings a proven product that builders have relied on for years. Together, they significantly accelerate our ability to serve pool construction businesses.”
Pool builders manage complex estimating, permitting, project management, subcontractor coordination, customer communication, and job costing processes. Many still rely on spreadsheets or generic construction tools that were not designed for their specific needs. Pool Builder Geek and Poologics address those challenges with purpose-built capabilities, including estimating, project management, permitting, job costing, and AI-powered visualization.
“Pool builders do not need generic contracting software with a pool label added to it,” said Reynolds. “We built Pool Builder Geek specifically around how pools are sold and built with AI at the core of the platform. Joining Skimmer gives us the resources and expertise to accelerate our product roadmap and deliver even more for the builders we serve. I’m excited about what we can build together and what this means for the future of the pool industry.”
“We built Poologics on the belief that pool construction deserves software designed specifically for the industry,” said Nate Pruitt, CEO of Poologics. “Skimmer has built its business on that same belief for pool service. Together, we can give builders more resources, stronger support, and a faster path to innovation.”
Service and maintenance remain a core focus of Skimmer. The expansion into construction advances the company’s long-term strategy to provide connected, purpose-built tools for pool professionals across the industry.
About Skimmer
Skimmer is one of America’s leading pool service platforms. The company is on a mission to modernize the pool and spa service and repair industry through easy-to-use software and best-in-class support. Over 35,000 pool service professionals servicing 1,000,000+ pools in North America use Skimmer to get organized, get paid faster, and grow their businesses. For more information, visit getskimmer.com.
About Poologics
Poologics is an all-in-one business management platform built specifically for swimming pool builders. It streamlines CRM, estimating, project management, and job costing, helping professionals run their businesses with greater efficiency, accuracy, and control. For more information, visit poologics.com.
About Pool Builder Geek
Pool Builder Geek is an AI-powered project management platform built exclusively for the swimming pool construction and renovation industry. Created by a team with deep experience building software for pool builders, it gives builders purpose-built tools for project tracking, scheduling, subcontractor coordination, budgeting, job costing, and AI-powered backyard visualization. For more information, visit poolbuildergeek.com.
Media contact
Travis Wingate
Skimmer, CMO, [email protected], 416-838-9161
Industry News
Landmark Aquatic Names Jason Hill Kansas City General Manager

KANSAS CITY, Mo. — Landmark Aquatic, a national leader in commercial aquatic construction and renovation, is pleased to announce the promotion of Jason Hill to General Manager of its Kansas City, Missouri market. Hill brings nearly two decades of commercial aquatic experience to the role, having worked his way through the industry as a laborer, plumber, project superintendent and project manager. That hands-on path through the trades gives him a perspective few general managers share.
“I truly understand the jobs of everyone here,” explains Hill. “It’s not just how they’re supposed to perform, I actually understand their day-to-day struggles, their desire for growth, and their need to have the best tools at their disposal to do their job efficiently.”
As he begins his tenure, Hill said mentorship and workforce development will be a top priority, particularly given how few professionals nationwide specialize in commercial pools.
“The commercial pool industry is such an anomaly,” he said. “As we grow our team, we are not likely to find commercial pool people waiting in our market to be hired, rather I am going to have to make commercial pool people. Training and coaching them is a big part of making that happen.” Hill’s emphasis on training echoes the company culture that earned Landmark a Top Workplace award, given in part for its investment in employee career development.
Hill is already collaborating closely with Landmark’s marketing team to grow the company’s visibility across the Kansas City market, contributing fresh ideas that are helping generate excitement. “I’m excited to compete with our other markets and see how far we can climb,” he said, noting his hometown ties add extra motivation.
With his depth of field experience and people-first approach, Hill is positioned to grow Landmark Aquatic’s presence and reputation throughout the region.
Jason can be reached at [email protected].
About Landmark Aquatic:
Landmark Aquatic is a nationwide provider of commercial aquatic facility design, construction, and maintenance services, with more than six decades of industry experience. Serving clients across most of the U.S., Landmark delivers construction-led solutions and on-going support though its AquatiCare maintenance team, ensuring excellence “for the life of your pool.” Committed to the full lifecycle of every facility, Landmark prioritizes long-term partnerships while adapting to client needs through exceptional service, operational excellence, and forward-thinking solutions. For more about Landmark Aquatic visit www.landmarkaquatic.com.
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