Pool News
Draining Pool Costs Elderly Woman Her Homeowners Insurance
Draining a pool cost one woman her homeowners insurance. Insurance companies have begun using drones to identify liability risks.

Acquiring homeowner insurance policies in California has grown increasingly challenging. State Farm and Allstate, citing wildfire risks, have ceased writing new policies, while others have imposed limits on new customers. In an unexpected twist, several homeowners have been informed that AAA is declining to renew their longstanding policies, with no wildfire-related grounds.
The homeowners were taken aback upon discovering that aerial imagery from aircraft and satellites was being utilized to scrutinize their properties. The reasons for AAA’s policy cancellations ranged from perceived yard clutter to an unconventional water-saving measure – the draining of a swimming pool.
In a prior encounter, CJ Sveen from Oakley spoke with reporters when AAA had just notified him of their decision not to renew his homeowner insurance. According to AAA, debris and hazards in Sveen’s yard were observed through images.
Sveen expressed his displeasure, remarking, “Apparently they have some pictures and they noticed clutter. I find that offensive. How dare you judge me because of my stuff!”
Sveen defended his yard, asserting it served as his workshop and posed no hazard. He stated, “There was no chance to mitigate, clean up, do anything, it was just, you’re fired.”
Another individual affected by the policy non-renewal was George Nadeau from San Rafael, who was informed that his roof had “exceeded its useful life.”
“I think obviously that their drone surveillance was bogus,” Nadeau said. “And that’s crazy. We have one of the best-maintained residences in the neighborhood. And we’ve kept very good care of our roof!”
Nadeau provided invoices to demonstrate that he had installed a new roof on his home seven years ago and had recently invested $4,000 in an upgrade. He also furnished photos of the finished roof.
“We’ve lived in this house for 50 years and have maintained our roof in a very effective way. So to have an insurance company telling me that I’m not doing my job is a little bit annoying,” Nadeau said.
Despite his appeal to a local agent, the company upheld its decision. According to Nadeau, the agent candidly mentioned that the company was seeking reasons to discontinue homeowners’ policies in the area. Feeling like a victim of an unjust situation, Nadeau urged for consideration given their years of responsible citizenship.

AAA cited yet another perplexing reason for not renewing Marilyn Smith’s policy. The couple had chosen to drain their swimming pool as a water-saving measure during a drought.
“I think I was in so much shock, I couldn’t believe it,” Smith said. “I mean, we were both in shock. Because the pool is empty. What’s that got to do with canceling your home insurance?”
The decision to empty the pool came about as their grandchildren had grown up and moved away.
“We decided well, we don’t use it, you know, the kids have moved to different states… that saves us on maintenance… and then just the water, because it does evaporate, so you have to be putting water in there every couple of days… and that’s not a small little pool. Water was becoming very expensive,” Smith said.
Now, they utilize the vacant pool as a greenhouse for cultivating potted tomatoes and lettuce. However, AAA’s notice claimed that the pool exhibited “deferred maintenance.”
After receiving the surprising non-renewal notice, Smith engaged in discussions with agents who explicitly connected the rejection to the vacant pool in their Oakley backyard.
“She just flat out said because the pool was empty, Smith said. “I don’t understand what their problem is. Because you empty a pool and you’re saving on water.”
At present, Smith and her spouse utilize the unoccupied pool as a makeshift greenhouse, cultivating tomatoes and lettuce. The denial caught them completely off guard.
“I think I was in so much shock, I couldn’t believe it,” she said.
“I mean, we were both in shock. Because the pool is empty. What’s that got to do with canceling your home insurance,” Smith continued.
The senior homeowner shared that their decision to empty the pool was a response to the escalating expenses associated with constantly refilling it after their family members relocated.
“We decided well, we don’t use it you know, the kids have moved in different states… that saves us on maintenance,” she revealed.
She went on to explain the escalating costs, “You have to be putting water in there every couple of days… and that’s not a small little pool. Water was becoming very expensive,” she conveyed to the news outlet.
CSAA Insurance Group, AAA’s parent company, responded: “CSAA Insurance Group has provided homeowners insurance to AAA members in Northern California for more than 40 years. Over that time, we’ve helped thousands of AAA members recover from home damage and disasters. To continue offering industry-leading insurance coverage, we must periodically evaluate our exposure to risk… CSAA Insurance Group evaluates many sources of information to assess the condition of properties we insure, including third-party proprietary aerial imagery captured by fixed-wing aircraft and satellites…”
Consumer advocate Amy Bach of United Policyholders highlighted how insurance companies are leveraging new technologies like drone surveillance to identify potential risks. “Insure tech tools are scaring insurers,” Bach said. “It’s just very easy now for them to put a customer in the discard pile based on this tech information that they’re using and buying. So far it’s not really helping the consumer.”
However, there’s a silver lining. After an extensive search, Sveen, Smith, and Nadeau managed to secure new, more affordable policies through military channels. Additionally, AAA reinstated Nadeau’s policy after reviewing the photos of his well-maintained roof.
“This unfortunate experience goes to show that keeping a pool filled is the safest and most economical option, even during a drought,” said Sabeena Hickman, president & CEO of the Pool & Hot Tub Alliance. “Unfilled pools pose many risks, including the potential for significant damage caused by pop-out or collapse, safety risks from people or animals falling into an empty pit, and now the potential to be denied homeowner’s insurance. Instead, pool owners should look for other ways to reduce their water usage like utilizing a pool cover to reduce evaporation, maintaining the filtration system, and only draining the water if there is a structural or quality concern.” To learn more about the actual water use of pools and for additional ways to conserve water, homeowners can visit www.LetsPoolTogether.com
Pool News
Landmark Aquatic Earns Three 2026 PHTA Awards of Excellence

Landmark Aquatic is pleased to announce that three of its aquatic facility projects received 2026 PHTA Awards of Excellence from the Pool & Hot Tub Alliance (PHTA), one of the pool and spa industry’s premier design competitions.
- Doris Roznovak Aquatic Center, Taylor, TX — Merit Award, Commercial Aquatic Facilities
- Danville High School Natatorium Danville, IN — Merit Award, Commercial Aquatic Facilities
- Astra Tower Apartments, Salt Lake City, UT — Silver Award, Elevated Pool and Spa Structures
PHTA is the trade association representing the swimming pool, hot tub, and spa industry. Its annual International Awards of Excellence is one of the industry’s largest and most respected design competitions, recognizing the most creative and innovative pools, spas, hot tubs, and water features built each year. Hundreds of entries are submitted annually by professionals across the U.S. and around the world.
“PHTA is proud to recognize our members for their craftsmanship, inspired design, and dedication to elevating the industry,” said Sabeena Hickman, CAE, President and CEO of PHTA.
“These awards reflect what it takes to design, build, operate, and maintain a truly successful aquatic facility,” said J. Ryan Casserly, Chief Executive Officer of Landmark Aquatic. “That level of commitment shows up in the work of everyone on our team, and we’re proud to keep investing in serving our customers and the communities who enjoy these facilities.”
About Landmark
Landmark Aquatic is a nationwide provider of commercial aquatic facility design, construction, and maintenance services, with more than six decades of industry experience. Landmark supports clients across most of the U.S. through construction-led solutions and its AquatiCare maintenance program — delivering excellence “for the life of your pool” and building long-term partnerships through exceptional service and forward-thinking solutions. Learn more at www.landmarkaquatic.com
Pool News
WITI Announces 3rd Annual Walk for Water Safety

NORRISTOWN, Pennsylvania – Women in the Industry (WITI), an initiative of the Northeast Spa & Pool Association (NESPA), is proud to host its 3rd Annual WITI Walk on Sunday, October 11, 2026, beginning at 10:00 a.m. at scenic Norristown Farm Park in Norristown, Pennsylvania.
Participants may also join virtually from anywhere in the country, allowing supporters nationwide to walk, run, or donate in support of a shared mission: ensuring every child has the opportunity to learn the life-saving skill of swimming.
The walk benefits Every Child a Swimmer (ECAS), a national nonprofit dedicated to preventing childhood drowning by providing swim lesson scholarships to children from low-income families, promoting water safety education, and advancing legislation that expands access to drowning prevention resources. Drowning remains the leading cause of death for children ages one to four, making access to swimming lessons and water safety education more important than ever.
The partnership between NESPA, WITI, and Every Child a Swimmer reflects the pool industry’s unwavering commitment to safety. While WITI exists to empower, mentor, and elevate women throughout the industry, its members also recognize the important role they play in protecting families and promoting the safe enjoyment of water. Together, these organizations help educate communities, expand access to swim lessons, and work toward a future where every child has the opportunity to learn to swim.
“We are incredibly proud to partner with Every Child a Swimmer,” said WITI leadership. “As women in the pool industry, we understand that our work extends beyond building and maintaining pools, it includes educating communities, promoting water safety, and helping save lives. Together, we can make a meaningful difference.”
Leading Every Child a Swimmer is Executive Director Casey McGovern, whose commitment to drowning prevention is deeply personal.
After losing her 19-month-old daughter, Edna Mae (“Em”), to drowning in 2009, McGovern dedicated her life to ensuring other families never experience the same tragedy. Today, her leadership has helped grow Every Child a Swimmer into a national network of more than 430 participating swim school locations across 46 states, providing nearly $1 million annually in swim lesson scholarships for children in need.
“Our mission is simple,” said McGovern. “Every child deserves the opportunity to learn this life-saving skill, regardless of their family’s financial circumstances. Through partnerships like WITI, we’re expanding access to swim lessons, measuring outcomes, and helping ensure more children gain the skills they need to stay safe around water.”
Participants of all ages and abilities are encouraged to register, walk, run, sponsor the event, or donate. Those unable to attend in Pennsylvania can participate virtually from anywhere in the country by walking in their own communities while supporting the cause online.
Register Today
https://nespa.users.membersuite.com/events/683a8c52-0078-ce39-202f-0b49bfa98b74/details
Event Information:
2026 WITI Walk
Sunday, October 11, 2026
10:00 a.m. – 1:00 p.m.
Norristown Farm Park
2500 Upper Farm Road
Norristown, PA 19403
Virtual participation is available nationwide.
Every registration, sponsorship, and donation helps provide life-saving swim lessons to children who otherwise could not afford them. Thanks to generous matching support, every dollar donated will be quadrupled, significantly increasing the impact for children and families.
About Women in the Industry (WITI)
Women in the Industry (WITI), an initiative of the Northeast Spa & Pool Association (NESPA), is dedicated to empowering, connecting, mentoring, and supporting women throughout the pool, spa, and outdoor living industry. Through education, networking, philanthropy, and leadership opportunities, WITI fosters professional growth while giving back to communities through charitable initiatives such as the annual WITI Walk.
About the Northeast Spa & Pool Association (NESPA)
The Northeast Spa & Pool Association (NESPA) is a regional trade association serving the pool, spa, and outdoor living industry throughout the Northeast and Mid-Atlantic. For more than 65 years, NESPA has supported its members through education, advocacy, professional development, networking, and consumer outreach while promoting the highest standards of safety, professionalism, and industry excellence.
About Every Child a Swimmer
Every Child a Swimmer is a national nonprofit dedicated to reducing childhood drowning by providing swim lesson scholarships to children from low-income families, promoting water safety education, and advocating for legislation that expands access to drowning prevention initiatives. The organization believes every child deserves the opportunity to learn the life-saving skill of swimming.
Media Contact
Phone: 609.689.9111
Email: [email protected]
Website: www.nespapool.org
Pool News
Amazon Drone Drops Package Into Swimming Pool — And It’s Not the First Mishap

Drone delivery may be the future of getting everyday purchases to your doorstep, but apparently Amazon still has a few kinks to work out — particularly when swimming pools are involved.
A video making the rounds on social media this week shows what should have been a routine Amazon drone delivery going very wrong. Instead of safely depositing the customer’s order on dry ground, the package winds up in the backyard swimming pool.
The incident is funny enough when viewed through the lens of an unexpected pool delivery. But it also highlights a very real challenge Amazon faces as it prepares to dramatically expand its Prime Air drone delivery program across the United States.
And remarkably, this isn’t the first time an Amazon drone has put a customer’s package in the pool.
Amazon Has Already Made This Mistake Before
In July 2025, Arizona resident Daniel Muniz decided to try Prime Air after seeing drone delivery available for his order in Avondale.
The delivery was captured on video.
Amazon’s drone successfully reached the property and released the shoebox-sized package over the designated area. There was just one problem: the downward force generated by the drone’s propellers pushed the package several feet across the yard and directly into Muniz’s swimming pool.
Fortunately, the contents weren’t particularly vulnerable to water. Muniz had ordered vitamins.
The incident was especially notable because Amazon’s delivery system is designed to identify suitable drop locations around a customer’s property. Amazon explains that its mapping technology identifies “delivery zones” free of obstacles and establishes appropriate delivery points within those areas.
The company even specifically acknowledges swimming pools as something the technology needs to recognize.
According to Amazon, a swimming pool can appear to be a flat surface in satellite imagery despite obviously being an unsuitable location for a package delivery. Once the drone reaches the designated location, the aircraft descends to approximately 13 feet above the ground, checks that the area is clear and releases the package.
In the Avondale incident, the package wasn’t intentionally dropped into the water. It initially landed on dry ground before the drone’s prop wash sent it into the pool.
Amazon apologized to the customer at the time, characterizing incidents like it as rare.
A year later, however, another swimming pool has clearly managed to intercept an Amazon delivery.
Pools Aren’t the Only Problem
Swimming pools haven’t been the only unexpected destinations for Amazon’s drones.
In another widely reported incident, an Amazon delivery drone came down in a residential garden after experiencing problems during operation. Other incidents have been considerably more serious than a wet package.
In February 2026, an Amazon Prime Air drone struck the exterior of an apartment complex in Richardson, Texas, before the damaged aircraft fell to the ground.
Amazon’s drone program has also faced scrutiny following collisions involving infrastructure. These episodes underscore the complexity of operating autonomous aircraft at scale in residential environments where drones must contend with buildings, trees, utility infrastructure, changing weather conditions and other obstacles.
Amazon says its latest MK30 drones use a sophisticated perception and “Detect-and-Avoid” system designed to identify obstacles and make navigation decisions autonomously.
That technology is going to become increasingly important because Amazon isn’t backing away from drone delivery.
It’s doing the opposite.
Amazon Plans a Massive Drone Delivery Expansion
Amazon announced this week that it intends to expand Prime Air to nearly 500 U.S. cities and towns by the end of 2026, a dramatic increase from the 11 locations where the service currently operates. New markets are expected to include areas around Chicago, Atlanta, Cleveland, Syracuse and Boise.
The company says each Prime Air location can serve communities within roughly a 7.5-mile radius. Its MK30 drones can transport eligible packages weighing up to five pounds, with Amazon targeting delivery times of roughly an hour or less.
Amazon has already completed hundreds of thousands of drone deliveries this year, according to Prime Air Vice President David Carbon.
The long-term ambitions are considerably larger.
Amazon CEO Andy Jassy has said the company believes drone delivery could eventually reach 30 million customers and handle as many as half a billion packages annually by 2030.
The appeal isn’t difficult to understand.
For small, lightweight purchases, a drone potentially eliminates much of the traditional last-mile delivery process. Instead of waiting for a delivery van to work its way through dozens or hundreds of stops, an individual aircraft can carry an order directly from a nearby fulfillment facility to a customer’s home.
Need sunscreen before heading outside? Batteries for a poolside speaker? A replacement part or bottle of test strips?
Amazon envisions those types of purchases arriving from the sky in less time than it might take someone to drive to a store and back.
The company says more than 60,000 products are already eligible for drone delivery in supported markets, ranging from household necessities to electronics.
That’s a compelling vision of where residential delivery could be headed.
The technology just needs to become consistently boring.
Right now, the occasional drone crash, unexpected landing or package taking a swim makes for an entertaining viral video. As Amazon expands Prime Air from a relatively limited program into hundreds of communities, however, the margin for these mistakes becomes increasingly important.
Delivering a bottle of vitamins into someone’s swimming pool is inconvenient and a little funny.
Doing the same thing with a smartphone probably isn’t.
Judging by the occasional package ending up at the bottom of a swimming pool, there are still a few bugs left to work out first.
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