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Olympus Pools Faces Allegations of Unfinished Pools

A growing number of customers have begun to complain that Olympus Pools has not finished their pools…

Pool Magazine Editor



Complaints have begun to surface from a growing number of customers of Lutz, FL based Olympus Pools. Customers have begun to complain to Better Call Behnken of NBC in Tampa that they are fed up with unfinished pools and little communication from the company. Customers complained to local news station WFLA NBC Channel 8 that they’ve signed contracts over a year ago, have spent tens of thousands of dollars and see little recourse in sight as they continue to wait for their pools to be finished.

Olympus Pool Complaints

“I spoke with the owner’s wife, Alexis, probably about two or three weeks ago and she went over some of the issues they were having and I felt like I believed her and trusted it was getting back on track, but the proof is somebody shows up and actually does my pool,” said Holly Taylor-Hanke, of Wesley Chapel.

Taylor-Hanke signed a contract in March 2020, but she still has a shell of a pool and claims no one from the company has set foot on her property in over a month. She claims that commitments are made and appointments are set, but that staff do not turn up.

Olympus Pools facing allegations of unfinished pools
Olympus Pools faces allegations of unfinished pools and unpaid invoices from subcontractors.

Homeowners take to Social Media to complain

Taylor-Hanke’s story seems to not be unique. Homeowners in Pasco, Hillsborough, and Manatee counties have turned to consumer advocates like Shannon Behnken for help. A large number of customers have also taken to social media to voice their concerns.

Man Lam of Wesley Chapel decided to build a pool for his 5-year-old-son in September of 2020. Lam said he paid $54,000 in cash in order to receive a discount from Olympus Pools. Now almost eight months later his pool remains unfinished – and he expressed growing concerns about the foundation of his home.

“The soil degradation is because of rain forcing the soil into the pool, and they’ve addressed it by bringing in workers here and just putting soil back into the foundation,” Lam said.

Lam says workers left his job sitting for six weeks and only came back this week to do emergency repairs and to add more soil underneath his home.

“There has to be a long-term solution, because the rain is coming and it’s going to form again, with a hole underneath my house,” said Lam.

Pool Magazine reached out to the company yesterday for a comment but had not received a response by the time this article was published. Better Call Behnken likewise did not receive a response from Olympus Pool owners James and Alexis Staten when they attempted to reach them.

Big Problems After a Huge Year of Growth

Prior to recent events, Olympus Pools had held an “A” rating with the Better Business Bureau. Their accreditation has since been revoked. The companies rating has now dropped to a “C+” the cause of which has been Olympus Pools failure to resolve underlying cause(s) of a pattern of complaints.

A check of recent permits applied for by Olympus Pools shows that the pandemic brought a huge influx of new business to the company. In 2019 the company had pulled 351 permits in Pasco and Hillsborough counties, that number jumped up to 597 permits in 2020. Aside from a terrific sales year, records show that Olympus Pools received a $264,800 PPP loan in April 2020.

John Vanburen in Tampa said that he first hired Olympus Pools nine months ago. Vanburen says workers have left his backyard an eyesore and haven’t returned in weeks. He also complained of work that has been performed repeatedly failing inspection again and again.

Read Aaron A.‘s review of Olympus Pools on Yelp

Complaints from Subcontractors have emerged

Complaints have also begun to surface from subcontractors who claim they have not been paid. Aaron Allen of Paver Solutions, a local contractor whose been in business for over 20 years took to Yelp to voice his frustration. We spoke with Allen and he says he refuses to remove the review even if he’s paid the $20,000 he says Olympus Pools still owes his company.

Olympus Pools has posted a message on their website that the waitlist to start pool construction is now 5 months. This however does not appear to answer questions existing customers have. Some complain they’ve been waiting for over a year for their pool to be completed but the company continues to take on new business while their projects remain unfinished.

Featured Photo Credit: WFLA News

Editor in Chief of Pool Magazine - Joe Trusty is also CEO of, the leading digital agency for the pool industry. An internet entrepreneur, software developer, author, and marketing professional with a long history in the pool industry. Joe oversees the writing and creative staff at Pool Magazine. To contact Joe Trusty email or call (916) 467-9118 during normal business hours. For submissions, please send your message to

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1 Comment

1 Comment

  1. Avatar

    Diane Halstead

    April 26, 2021 at 11:45 am

    Call me I would love to add you to the private Olympus Pools Victims Unite group where you can hear the truth from a blog of people.

    We have uncovered a lot of information and will not stop going after these criminals!

    1000 x 20,000 deposit = $20,000,000 minimum he took in…. a lot of us paid in full to get the discount. This number is on the low side. It could go as high as $80,000,000. He gets customers to the next step takes their money and ditches them! There is a pool unfinished since 2016 Carmen Alvarez Simpson.

    WHERE ISALL THE MONEY? The only regular people we saw came from Universal Engineering… they do ALL Olympus Pools inspections , never a county worker! They told me they get paid upfront, which makes since they are the only people who show! Hawkins Electrical Adrian me told me they wait to get paid now and won’t send out anyone unless they get a check. I told them to come I will pay, they showed up next day! We have reported to FBI, IRS, News, the state fund caps a division 2 contractor at 150k in damages for all victims..15k per victim. We are crewed there are to many victims! He refuses to release anyone from contract and just last month on 3/11/2021 he opened a loan on Staten Holdings LLC for 1.25 million…. no increase in paying his subs, no new pools having progress… and then he flat out denied it to Channel 8 …Better Call Behncen! Lie he didn’t know about it. This guys every word blames everyone but himself! Where’s the money ??? Why can’t he pay me back for finishing my own pool? Why did I have to pay for subs? Supplies? Something is wrong here.. No work was completed last Friday, they take weekends off, they barely work Monday- Thursday… they need to sell their fleet of Tesla’s and reimburse the people and their subs and vendors!

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Scott Walk is one of the Top Pool Designers / Pool Builders in Georgia

Chatting with Scott Walk, one of the leading pool designers in Georgia today.

Pool Magazine Editor



Scott Walk - Premier Pools - Pool Kings - Top Pool Designers

We got the chance to catch up with one of the leading pool builders in the state of Georgia today. Scott Walk of Scott Walk’s Premier Pools & Spas in Alpharetta, GA has made a name for himself. The last few years, Walk has worked to become one of the top rated pool builders in the local area.

A member of the Premier Pools & Spas franchise, the Walk family actually independently owns and operates two locations – one in North Georgia, and the other in Chattanooga, TN. Their family business has been one of the cornerstones that model and define the successful formula Premier Pools has been able to reiterate throughout the country.

Building Pools is a Family Business

Scott Walk who comes from a previous background in construction and home remodeling, first got his start in the pool industry approximately ten years ago. Together, he and his wife Kim Walk have established one of the largest pool construction operations in the state of Georgia. Their son Ashton also works for the family’s thriving business and has been closely learning the industry side by side with his father over the past five years.

The Walk Family owns & operates two Premier Pools & Spas franchises, one in North Georgia and another in Chattanooga, TN.
The Walk Family owns & operates two Premier Pools & Spas franchises, one in North Georgia and another in Chattanooga, TN.

Walk attended the prestigious Genesis program. He says he’s focused now on becoming one of the top pool builders in the country. SWD registered with Genesis, less than fifty individuals nationwide have achieved the certification level he has.

Pool Kings Project: Georgia Peach Pool Paradise

Walk has had one of his projects showcased nationally on the DIY Network hit TV show Pool Kings. Consequently, the episode helped draw mass attention to his work. The reality home improvement show is quite popular. Each episode has been watched by millions of television viewers and is closely followed in the pool industry.

We asked Walk what it was like working on such a high end project, and what gave him the skillset to start building luxury inground pools.

“Working on the Pool Kings show was a unique opportunity. It is a rare privilege to be able to showcase your work to such a diverse audience. The feedback we’ve received has been incredible.”

Scott Walk – Owner of Scott Walk’s Premier Pools & Spas

“Initially we went through several changes in the design process, but ultimately wound up with a concept that delivered on all of the clients wishlist items.” said Walk. “This particular project was difficult. We faced some challenges with excavation and the weather.”

Walk's work was showcased on the hit TV show Pool Kings. His lazy river pool was featured in Season 7.
Walk’s work was showcased on the hit TV show Pool Kings. His lazy river pool was featured in Season 7.

Walk said that his two main concerns throughout the project were being able to deliver a premium product to the homeowner while meeting filming and scheduling deadlines. “You know, they make it look so easy on TV. Trust me it is alot harder than it looks.” said Walk.

Walk’s prior experience in building luxury pools assisted him heavily on this particular project. Since attending the Genesis program, Walk says he has been consistently increasing the level of difficulty and complexity in the projects he has undertaken.

“They were looking for over the top pool designs for the show. We had to deliver!” said Walk. “We were able to showcase the range of our abilities and included some phenomenal pool features not found in your typical build.”

Luxury Pools - Pool Kings - Scott Walk - Premier Pools & Spas
Walk sets the standard for luxury pool builders in Georgia with over the top designs like this one.

Luxury Pool Features

Scott guided us through some of the remarkable amenities in this resort style luxury pool. “There’s really so much we built into this backyard. We’ve got the beach entry pool with bubblers. A lazy river with a bridge to an island that has a super sized spa.” said Walk. “We’ve also incorporated a slide and two waterfalls in this pool. Not to mention the work that went into building this incredible outdoor kitchen area.”

From start to finish this particular project was over 5 months in the making said Walk. In the end, he and his crew worked nearly round the clock. It was necessary in order to meet the deadlines for the episode to run in time. Ultimately, his team delivered and in magnificent fashion. The completed pool and backyard is nothing short of breathtaking.

Walk and his team worked hard and the effort shows. Consequently, the end result is a truly unique and one of a kind luxury pool design. This is a five star resort style backyard that any homeowner would envy. We asked Walk where his inspiration comes from on these projects and what the design process is like for him.

“I really learned so much from the Genesis program that guides me in my design process today. I also find tremendous inspiration from the other builders in my organization. These are people who are really pushing the envelope today in pool engineering.”

Scott Walk – Owner of Scott Walk’s PremIer Pools & Spas

Scott Walk on Pool Design

“I always start my designs in Structure Studios first. We will create a walk through of the entire pool area in 3D for the homeowner. This helps them visualize the design concept, features and amenities.” said Walk. “I find that this adds value to the process. It truly immerses the client into giving us the feedback necessary to design them their dream backyard,” continued Walk.

Walk’s experience in building luxury inground pools has led to a long list of satisfied customers. It has also helped make his firm one of the top rated builders in the state. He attributes much of his success to his organization. “We are firm believers in the Premier formula.” said Walk. “That has really been what has helped us become so successful.”

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California Pools Opens Philadelphia Location

Pool Magazine Editor



California Pools Opens Philadelphia Location

Mar. 29, 2021 / PRZen / PHILADELPHIA — California Pools, America’s most recognized builder of swimming pools and everything outdoors, announces the addition of its 32nd independently-owned and operated U.S. location in Philadelphia, Pennsylvania. California Pools has received more awards for its custom pool designs from the Association of Pool and Spa Professionals than any other pool builder in the world and is consistently named among the Top 5 Pool Builders for its customer service.

California Pools has built more than 70,000 pools since its inception in 1952, setting the foundation for the new Philadelphia location that will leverage that experience to serve surrounding Philadelphia areas, including Chester, Delaware and Montgomery counties. The company offers a full range of creative design and build services for new custom residential swimming pools and spas, residential swimming pool and spa remodeling, and custom outdoor living.

California Pools adds their 32nd independely owned and operated franchise location.

“California Pools is unique in that we have been designing and building custom pools and backyards for nearly 50 years,” says Steve Terry, President at California Pools Franchise, Inc. “We are excited to have a new franchise location to partner with homeowners in the Philadelphia area to transform their outdoor spaces into dream backyards they can enjoy year-round.”

California Pools is known for working closely with each client to develop innovative ideas that fit their lifestyles and budgets and keeping them informed every step of the way. Using its extensive experience to hone best practices, the company is able to finish 98 percent of its projects on time and within budget, a rare industry achievement. California Pools provides virtual and/or in-home consultations, 3D designs, detailed pricing, vast project material choices, and a proven process.

“We treat every client like family and want them to have the most positive experience possible from start to finish,” says Andrew McFarlane, owner and operator of California Pools Philadelphia. “One of the most fun parts of my job is showing clients all of the options they have to take their outdoor space from typical to extraordinary while keeping it easy to maintain. From water and fire features to innovative lighting and automation, our team is ready to bring California Pools to the Philadelphia area.”

McFarlane will lead the California Pools Philadelphia team, bringing with him construction and design experience dating back to his teenage years. He believes that helping design and build backyard dreams and family memories is a privilege. Mcfarlane has experience in virtually all facets of construction.

About California Pools

California Pools is a national pool building company with dozens of local offices throughout the country that are led by a team of professionals with decades of experience. The company was founded in 1952 and has since built more than 70,000 pools, earning multiple national awards for design and customer service. Beyond custom pools and spas, California Pools designs and builds outdoor kitchens and bars, fire pits and fireplaces, fountains, outdoor sitting and dining areas, and other outdoor entertaining areas equipped with audio-visual technology, automation and innovative lighting.

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Quality Gunite and Shotcrete Application for a Successful Pool Project

Pool News



Quality Gunite and Shotcrete Application for a Successful Pool Project

When constructing a gunite pool, many factors contribute to the success of the project. Shotcrete application often influences the appearance of the plaster surface. Therefore, shotcrete and gunite pool builders should use the right construction equipment, shotcrete mix, and application technique for the concrete pool to achieve high bondability and durability.

Quality Gunite and Shotcrete Application for a Successful Pool Project

Keep in mind that a poor concrete job adversely affects the whole construction project. One mistake during shotcrete application can cost you thousands of dollars. Before plastering a pool, contractors should carefully examine the concrete surface. If they identify any surface or structural problems, they should fix them immediately. But how will you know that the pool shell has issues?

Pool shell issues

Evaluating the pool shell requires you to pay attention to the below.

Check the texture of the pool’s surface

The first thing to do would be to examine the texture of the surface of the pool. Is it loose, uneven, or sandy? Also, is it possible to rub off the surface material with your hand? If you notice any of these signs, then the pool shell has a problem. It could be that the shotcrete was not mixed properly or that you didn’t give the pool enough time to cure. Moreover, these signs may indicate that the contractor used a rebound during application. Uneven surfaces on the pool shell prevent the plaster from setting, curing, and bonding uniformly.

Examine the porosity and permeability of the pool shell

Normally, the entire pool shell should absorb water at the same rate. In case some sections of the pool shell take longer to absorb water, it means that the pool surface does not have uniform levels of porosity and permeability. This problem is mostly caused by the techniques used during shotcrete application.

In areas of high porosity, shotcrete builders must have used the hand packing technique during application. On the other hand, builders hydraulically placed shotcrete in areas of low porosity. At times, concrete builders have to pause when applying shotcrete to pool steps or walls. And this leads to inconsistencies in the pool shell.

Are there any pool cracks?

Another issue to look out for when examining the pool shell is cracks. Concrete is popularly known to crack during the hydration process. Some cracks are completely normal, while some may indicate a serious issue. So, how do you differentiate normal cracking from abnormal cracking?

Normal pool shell cracks resemble a smashed eggshell. This cracking results from the drying of concrete. And these cracks should not raise a cause for concern since they are not structural. Also, concrete pools experience shrinkage cracks when the concrete begins to set. Such cracks tend to widen and extend into the pool wall and floor. But you need not worry about these cracks; they are not structural.

On the flip side, seeing many extensive cracks may indicate a problem with the pool shell. The pool shell can have a structural crack that interferes with the pool’s foundation and the appearance of the finish material. Moreover, structural cracks affect the durability of the pool. You can notice a structural crack when you notice a leak point or rust around a specific area. It would be best to fix structural cracks immediately before proceeding to the next step. Failure to do so would cause the crack to widen even more.

Check whether the pool shell is experiencing calcium leaching

Never forget to check for any signs of leaching. You can spot calcium leaching through numerous colored spots surrounding the pool. Calcium leaching is a sign of structural cracks. Once you notice this problem, fix it first before you proceed to the next step. Calcium leaching affects the strength and bondability of the plaster.

Examine hidden corners and penetrations

Before plastering the pool, ensure you check the situation around penetrations. Most pools have hidden corners and penetrations that are hard to access during shotcrete application. So, check all these areas to ensure they are consistent with the rest of the pool surface. Only an expert concrete pool builder can reach these areas and apply concrete accordingly. Additionally, ensure that the porosity levels of these sections match with the rest of the pool.

Evaluate areas with flash coats and even out all sections of the pool

Ensure that the whole pool shell is uniform in terms of thickness. Occasionally, pool builders use a flash coat to make the entire pool surface level. If you choose to do this, make sure the flash is firmly attached to the pool’s surface. Also, some builders use plaster to even out the entire surface.

The concrete application plays a huge role in determining the success of the project. Therefore, pool experts advise hiring an experienced and expert gunite pool builder when constructing a gunite pool. Remember, you want to avoid all common mistakes during gunite pool construction. Ultimately, employing a reputable company helps you create a strong foundation for your pool.

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