Pool Builder
A Challenging Season For Pool Builder – Lee Russell

Baton Rouge pool builder Lee Russell and his family have been building pools for three generations. As such, they’ve garnered a lot of respect in the industry as well as within their own community. In Baton Rouge, they have established themselves as one of the top pool construction firms in town.
That reputation assures that Russell is frequently one of, if not the first, pool builders that homeowners will contact for a swimming pool estimate. His family has managed to build a business that has been able to stand the test of time. In down economies, hurricanes, you name it – Russell and his family have remained a single constant in Baton Rouge for over 56 years.
Pool Builder Has Dominated The Baton Rouge Market For Generations
Russell who has picked up the family mantle for pool construction, first worked side by side with his father and grandfather for years. The company was originally founded by Roy and Betty Russell back in 1965. Today, Russell Pool Company is owned and operated by Keith and Lee Russell who are continuing to run the business by the same high standards set by the original founders.

Lee says that he first got his start in the pool industry by coincidence. After getting injured on the playground as a child, his father picked him up early from school. Instead of taking him to the doctor, however, he took him to work with him, and from that moment on he was hooked. After spending time working as an assistant and general gopher for his grandfather, Russell explored interests outside of the pool world. He gained a Bachelors’s and Masters’s Degree and was even pursuing his Ph.D. at one point.
Although the lure to try new things has been strong, Russell says that he’s always gravitated back to building pools. “I get to do something I enjoy every day, I get to create. I’m very fortunate, not everyone gets to do something that they love,” said Russell.

Exploring the creative side of his nature is something that Lee Russell is very good at. In fact, he’s developed a following, both among homeowners that are looking for traditional Louisiana style and flair in their backyard, as well as with folks looking for a touch of the more contemporary aesthetic in their backyard to complement their modern home.
“I’ve always loved to work with my hands. When I was a teenager I would take computers apart and rebuild them. I took my car apart and rebuilt it. I always enjoyed the mechanical side of things and being able to see how they work.” said Russell, “I love creating and trying new things.” he said, explaining what motivates him to distinguish this generation of the Russell Pool Company from prior ones. “I could always do things like my grandfather did for fifty-plus years, but I want to try new things.”
Understanding What The High-End Luxury Outdoor Living Market Wants
“Being a pool builder in Louisiana, you have to understand our architecture is different than a lot of other areas of the country. We have these huge Live Oak trees and a lot of brick and stonework. Traditional just fits in a lot of these backyards that we come across” said Russell. “Every so often there is someone who is from somewhere else in the country that comes in and wants modern and we will absolutely jump on that. I love doing modern designs and modern pools, I wish I could do that all the time but that’s just not my market,” explained Russell.

Baton Rouge is definitely a market that is better well known for its charming French-colonial homes. As a high-end pool builder, Russell is often looking to push the envelope on his designs. The luxury custom homes in his local area necessitate a different style of pool that leans to more traditional aesthetics. The topography of Baton Rouge is very flat and creating the dramatic elevation changes that are the hallmarks of most award-winning pools simply doesn’t exist in his area of Louisiana.
Short of manufacturing those elevation changes, many designs are tasteful, elegant, and flat. That certainly hasn’t stopped Russell from exploring more contemporary designs. Russell’s collaborations with Baton Rouge, Landscape Architect – Ryan McKnight, have allowed him to incorporate more modern design aesthetics that complement traditional homes.
Citing landscape architects like A. Hays Town, whose work in traditional influences of Spanish, French, and Creole-style architecture that can still be seen today; Russell stated that many of the high-end custom homes lean towards that more quintessential Louisiana style architecture.
Russell Pools isn’t a production, volume builder and doesn’t profess to be one. Truth be told, they may build 70 pools a year at most. However, the pools they do build are exquisite though. Being one of the top pool companies in Louisiana, Russell has his fingers on the pulse of what the outdoor living trends are in his neck of the woods. We asked him, what’s hot right now with homeowners and what kind of features they are looking for in an inground pool.

Although Russell’s expertise in pool construction is in higher demand than ever before, the last two years certainly haven’t been without its challenges. Simply finishing the pools while waiting for essential materials has been a series of hurdles for the Baton Rouge builder who explained to us that just about every single material that he orders is taking weeks longer than it normally would to arrive.
Pool Builders in High Demand But Manufacturing Delays Continue To Hamper Growth
Last year’s Texas Pool Freeze caused damage and pool repairs for thousands of homeowners. Consequently, this did much to complicate things for builders all over the country by taking many vital components and materials out of circulation early in the pool season. It would appear that Russell Pool Company is one of a long list of pool builders still feeling the effects of those related shortages.
“As far as materials go, I think it’s worse today than it was a year ago,” said Russell, “I’ve got Poolcorp lagging behind getting their orders in from manufacturers for equipment. Materials are tough too. I’ve got a container of white quartzite that is sitting at the port in China that cannot be put into a container because there is no one to get it done. I have had that order in since February and I’m just waiting.”
“I’ve got one pool where I’ve got the coping on but the deck is not finished, but they’re swimming,” said Russell. “We get a lot of pressure from our clients. Something that used to take me 6-8 weeks to finish now I’m looking at 10-12 and that makes it tough. You don’t want to lie to your clients.”
Russell explained that setting expectations at the outset and explaining to customers the ongoing logistical issues that builders are facing with materials is paramount. He indicated that he’s been doing his best to front-load those expectations. His process has been to let clients know that their pool is going to take longer to complete, that some materials may be unavailable and that what items are available may cost more. Undoubtedly, this has produced some hard conversations, not just for Russell but for thousands of builders placed in a similar predicament.

We asked Russell about one issue he brought up while on the Pool Chasers podcast. He discussed the ongoing labor shortages many pool companies had faced last year. We wanted to know if this was still an issue for his company this year.
“When you can stay at home and not have to work and still pull a check, man there’s a lot of folks that don’t want to work. I’m not sure I want those people working for me. Skilled labor is tough.” said Russsell, sighing. “You used to be able to find guys that were willing to work. Now you’re lucky to get a crew of 3 or 4 guys together that are doing all the work. I don’t know if that’s going to get better.”

Russell indicated that one of the most frequently requested pool features that homeowners request is glass tile. While he loves the look, achieving it with a limited skilled labor force is tough; especially when most of the contractors in his local area are reluctant to learn the trade.
While Russell is a registered member of the Society of Watershape Designers, disseminating education on the job site has been a challenge for him and others. This has been especially true for pool builders with a limited workforce at their disposal. “I think the guys that are running the company, the top guys, and management are getting better. There are a lot of guys that are doing Genesis classes and Watershape University and they’re learning and getting better,” said Russell.

“The problem is none of that education trickles down to the sub-contractors and laborers that are actually doing the work. I know how to build a perfect pool to all the codes and specs. The reality is when you come down to it, I don’t have my hands on everything. ” said Russell, who indicated that without skilled laborers to help fill in those gaps, often has him running from one job site to the next in order to ensure things are up to his standards.
Russell was actually late for our interview. The pool builder had been inspecting a job site where glass tile was being installed. “I had to swing by there to make sure there weren’t any issues with what they were doing. When I do it, I want to make sure that they have the substrate right, and the waterproofing right, and that they’re putting their thin sets down properly. It’s just so much oversight that it’s a little hard to do on these high-end jobs right now.” explained Russell.
The weather has also been a monumental challenge for the builder this season. With already unpredictable yearly weather conditions, Louisiana was recently hit by Hurricane Ida causing catastrophic damage to many of the pools under construction for hundreds of builders throughout the region.

We asked Russell how he’s able to prevail in such daunting conditions where builders typically may spend half of the day mucking a pool out before they can even get their day started.
“It’s tough but we manage to do it. We’ve been doing this so long in Baton Rouge that I know how to combat some of those issues before they even happen,” said Russell who indicated that this year has been especially challenging because of the weather. “For us, schedules are everything. That’s what throws us in a tizzy. If I can’t get materials or I’ve got 5 straight days of rain and I can’t shoot a pool – things like that drive my stress levels through the roof because I can’t stay on schedule.”
They’re Building Beautiful Things In The Mud Down in Baton Rouge
It would appear that if you plan on building pools in Louisana, that you’d better be prepared to put your game on expert mode. Russell gave us the ultimate soundbite of all time when he described the conditions for being a pool builder in Louisiana.

“If you want to build something in the mud, you’ve got to get creative sometimes.”
Pool Builder, Lee Russell – Russell Pool Company
Predicting labor and material shortages has been hard enough. Trying to be a prognosticator of the weather is near impossible for even the best pool companies.
“I’ve got one eye on my crews and the other eye on the weather channel. If I were to pull a job crew every time the weatherman said 60% chance of rain; that’s half the days in the calendar and I’d never get anything done,” said Russell.
“I had one this year that wasn’t shot yet where it rained overnight. I had water all the way up to my forms,” said Russell, “We had to pump it out and get in there with the shovels. Then we had to get in there and wash it off and get all the mud off of it. Man, it’s tough. I’ve got to give my guys a lot of credit. A lot of days it’s been just shovel work and hot days. That’s what’s uncomfortable and what makes it tough.” he explained.

Taking Time to Reflect on What’s Important
With all of the challenges aside, Russell says that building pools still is an incredibly rewarding experience for him. Helping homeowners bring their backyard vision to life is something he enjoys and finds fulfilling. “We get to see some phenomenal houses and projects that are just amazing. We’ve built lazy rivers and waterparks. We’ve built a pool with an island in it.” said Russell, reflecting on some of his past projects.
Russell tries to make sure that his job crews have a full appreciation for the work that they are doing for homeowners. He indicated that quite often it’s difficult for laborers to appreciate the end results of all their hard work. Russell exemplifies just how to do that with one story he shared with us.
One of the Best Pool Builder Stories You’ll Hear All Year
“We did a pool a little over a year ago that was 2,000 square feet and 13 feet deep. The homeowner wanted it so that he would have a balcony over his kitchen bar area and would be able to jump off that 10-foot balcony into the pool. He decided he wanted to put a waterslide running off that same balcony. We finished up that pool about two weeks before Christmas. Of course, every one of my guys had to take turns going down that slide and jumping off the balcony.”
It was Russell’s way of rewarding his crew for their work on a project they had worked on together for months. Creating the opportunity for them to share that moment and appreciate the end results of their labor is something he still holds near and dear to his heart. A poignant moment that perhaps sheds some light on the culture of the firm and why this company continues to prevail despite all the obstacles thrown at them this season.
Listen to our complete interview with Lee Russell
Photo Credits: All photos courtesy of Russell Pool Company, McKnight Landscape Architects
Features
The Growing Popularity of Reinforced PVC Membrane for Repairing and Restoring Residential Pools

Reinforced PVC membrane is a proven European solution that is rapidly picking up speed in the United States. This gorgeous, reinforced PVC membrane pool finish has the appearance of slate, marble, granite, sand and even traditional gunite. Reinforced PVC membrane is rapidly growing in popularity among pool professionals for renovating residential pools. Here is what pool builders and pool renovators need to know about this trending material and why they should offer it to their customers for both pool renovations and new construction.
Offering a reinforced PVC membrane pool finish
One of the main advantages of reinforced PVC membranes is that they don’t crack regardless of freeze-thaw conditions or ground movement. Therefore, offering a reinforced PVC membrane provides a pool finish with unique benefits not provided by marbelite, stone-colored quartz finishes or thermoplastic coating. The reinforced PVC membrane completely seals the structure of the pool and keeps it watertight, making it ideal for renovating existing pools and building new pools. Reinforced PVC membrane is the perfect renovation product for pools with peeling paint, cracks, or leaking gunite and plaster. Using reinforced PVC membrane will break the cycle of constantly repainting or costly replastering of the pool surface. In fact, pool professionals can distinguish themselves from competitors by offering a more comprehensive pool repair and restoration. Offering this long-lasting, reinforced PVC membrane can become a lucrative addition to your business providing an invaluable and profitable renovation option for a comprehensive pool repair.
Designer colors and textures

Today’s booming interest in this product for residential pools can be largely be attributed to the expansive colors and textures of reinforced PVC membrane that manufacturers like RENOLIT, in their TOUCH and VOGUE collections.

Consumers are drawn to the many new colors and finishes that give pool a high-end, designer look. For example, RENOLIT TOUCH series has colors and finishes that enhance and blend beautifully with today’s popular decking and coping treatments. The colors and textures offered by RENOLIT range from dark, grey slate and white marble finishes to speckled gunite and sand finishes. Buyers appreciate the materials high-quality and longevity inherent in the thicker 60, 70 and 80mil reinforced PVC membrane making it the perfect pool finish for pool professionals to add to their offerings.
Training

One, reinforced PVC membrane manufacturer, RENOLIT offers training and assisted installations to builders and installers getting started with learning the welding techniques for installing reinforced PVC membrane. In fact, installing reinforced PVC membrane is easy, and there are very low barriers to entry. No expensive equipment is required for installation and pool professionals can simply order the needed rolls and accessories for each job.
Once installation crews know how to install reinforced PVC membrane, they will find they are always busy and always in demand. Having the skill to install reinforced PVC membrane opens new opportunities for additional work in off-season. Residential installers equipped with this new set of skills find themselves expanding into commercial markets including hotels and motels where they can renovate indoor pools throughout the winter.
Growing demand of reinforced PVC membrane

The introduction of new architectural patterns and textures such as the RENOLIT TOUCH series has contributed to the growing demand for reinforced PVC membranes. The new finishes imitate the look and feel of natural elements giving pools a high-end, designer look. It’s a high-quality premium product with a different price point that works for those that want to spend more for a long-lasting, attractive pool. By adding designer reinforced PVC membranes to their offerings, pool businesses can distinguish their business from competitors and expand their market.
Visit RENOLIT to learn more about designer reinforced PVC membrane, their new selection of finishes in various, colors and prints and sign up for installation training.
Contractors and Builders
Plungie Pools: A Turn-Key Solution For Builders & Consumers

In an industry where speed, quality, and sustainability are paramount, Plungie is getting increased attention with its precast concrete pools. Aimed at pool builders, developers, and homeowners looking for smart turn-key solutions, Plungie pools offer a compelling alternative to traditional gunite, vinyl liner, or fiberglass options. During a recent interview with Cam Levick and Mike Walter from Plungie, Pool Magazine explored what makes these pools revolutionary—and why they are quickly gaining market share as the go-to choice for savvy professionals and eco-conscious consumers alike.
Plungie Pre-Cast Concrete Pools
According to Cam Levick, the story behind Plungie is both simple and exciting. “Our core founders, one is a traditional pool builder, and the other is a guy who just loves concrete and inventing things,” he explained. Six years ago, the team came together with a shared vision: creating a faster, more efficient way to build pools. The result was Plungie, a monolithic, precast concrete pool that could be installed in record time.
Plungie’s journey started in Australia, where they sold thousands of pools, and has since expanded into the U.S. market, providing the same high-quality product that has taken off across both continents.
Unlike traditional pools that require weeks or even months to construct, Plungie pools are factory-built and ready for installation within 10 days. “The pool industry has always been bogged down by delays—curing time, weather interruptions, and subcontractor availability,” Levick said. “With Plungie, those headaches are gone. Our pools come ready to install, so you can complete the project faster and with fewer disruptions.”
What Sets Plungie Apart?
One of the critical differences between Plungie and traditional pools lies in the construction method. Levick emphasized that all Plungie pools are built in a factory controlled environment, giving them a competitive edge over gunite and shotcrete pools. “Our lead time is 10 days,” he noted. “Because we build in a factory, our environmental footprint is much smaller, and we use 8000 PSI concrete, which is stronger than what’s used for gunite or shotcrete.”

The precast design offers incredible versatility for homeowners with limited space or challenging terrain. “They can go above ground, fully in-ground, or even act as retaining walls,” Levick shared. This flexibility, combined with industry certifications like ICC and UL approvals, gives builders and homeowners confidence in the durability and quality of Plungie pools.
The Product Line: Something for Every Backyard
Plungie offers four flagship models to meet a variety of needs and preferences. Mike Walter elaborated on the different pool models:
The Max: 20×10 feet, holding 5,300 gallons of water, ideal for larger backyards.
The Original: 15×8 feet, with a 3,200-gallon capacity, balancing size and function.
The Studio: A compact 12×7-foot pool, perfect for urban settings or smaller spaces.
The Arena: An 11.5-foot circular pool, offering a distinctive, design-forward look.
In addition to the standard features, each Plungie pool comes pre-plumbed, pre-lit, and eco-finished with a 10-year warranty on both the shell and finish. “It’s a truly turnkey experience,” Walter said, adding that the pools also feature umbrella holders and hydrostatic valves to enhance convenience and functionality.
Performance That Builders and Homeowners Will Love
Beyond sustainability, Plungie pools outperform fiberglass pools in several key areas. “Concrete pools retain heat better than fiberglass, so they’re more energy-efficient,” Levick pointed out. “It’s easier to maintain your desired water temperature, whether you’re heating or cooling the pool.”
Levick also highlighted the durability and feel of concrete, which many homeowners prefer over fiberglass. “There’s just something about the feel of concrete that people love,” he said. “And with our monolithic pour—where the pool is cast in a single piece—there are no weak points or cold joints to worry about. That’s why we offer a 10-year warranty on both the shell and the finish.”
Plungie’s partnership with EcoFinish adds another layer of quality to the product. “EcoFinish is a high-performance polymer that bonds chemically and physically to our concrete,” Levick explained. “It’s easy to maintain, resistant to chemicals, and incredibly durable. Plus, it comes with a 10-year warranty, just like our pools.”
Sustainability at the Core
Sustainability is a key focus for Plungie, a point Levick was eager to elaborate on. “Building products don’t always have the best track record in terms of sustainability,” he admitted. “We wanted to take a proactive approach.” Plungie conducted a life cycle assessment comparing its pools to traditional concrete pools. The results were striking:
“We found that a Plungie has a 41% lower carbon footprint than a traditional on-site pool,” Levick said. “And in some cases, with recent changes, we’ve been able to reduce that footprint by up to 60%.” Plungie pools require fewer site visits and less concrete, and they can even be recycled at the end of their life—a feature not feasible with fiberglass pools.
Why Choose a Plungie Pool?
When evaluating pool options, Levick explained, many consumers appreciate the thermal and aesthetic benefits of concrete. “Concrete pools retain heat better than fiberglass, making them more energy-efficient to maintain the desired water temperature,” he said. Additionally, customers enjoy the durability and feel of concrete, which adds a layer of quality that fiberglass often cannot replicate.
Walter highlighted another benefit: Plungie’s speed of installation. “Homeowners can plan their pools on our website, connect with an installer, and have a pool in place within days, not months,” he said. This efficient process appeals to builders and developers alike.

Scalable Solutions for Developers
The ability to scale production is one of Plungie’s greatest strengths. Walter shared that Plungie’s approach has made them popular with homebuilders. “We’re currently working with a builder developing 1,600 homes. He’s planning to install 400 Plungie pools across the subdivision,” Walter revealed. “Because our pools are quick to install, builders can place a pool, finish the house, and sell it without delays.”
Keeping the entire process in-house—from excavation to installation—offers builders greater control over project timelines and profitability. “The margins are much better when you’re not outsourcing to subcontractors,” Walter noted.

A New Way Forward for Pool Professionals
Mike Walter explained that for value proposition for builders lies in Plungie’s speed, scalability, and quality, making it easier to meet tight deadlines and manage multiple projects. For homeowners, it provides a sleek, modern pool without the usual hassle of lengthy construction timelines and disruptive on-site work.
“Builders don’t need to worry about rain delays or subcontractor availability,” Walter emphasized. “With Plungie, they can plan their projects more efficiently, keeping everything on schedule and under budget.”
Levick added, “For developers and architects, Plungie offers a way to stay ahead of the curve. Our BIM content helps architects calculate the environmental impact of their projects, and our modular pool designs make it easy to customize installations.
Filling an Important Gap
Plungie pools aren’t here to replace custom pools but to fill an important gap in the market, offering a smart, practical option for both builders and homeowners. As Mike Walter explained, “There are a lot of cases where customers want a custom pool, but because of site challenges like slope or grade, they just can’t do it. Or, it might cost them a tremendous amount of money to build that pool the way they imagined.”
Plungie pools provide an alternative that works in a range of situations where a custom pool might be out of reach or impractical. “We offer the next option for them—something that’s going to be more affordable,” Walter continued. “It’s going to help the customer save money, reduce damage to their yard, and limit the amount of foot traffic during installation.” For homeowners, this means getting a pool without the usual stress and disruption.

For pool professionals, Plungie is an essential tool to stay competitive and meet the evolving demands of today’s customers. “It’s just another arrow in their quiver,” Walter said. “They aren’t giving up custom pools. Instead, they now have a solution that lets them offer something equally impressive, but more accessible and affordable.”
Cam Levick also suggests that in the face of rising material costs, labor shortages, and growing environmental concerns, Plungie’s monolithic precast pools provide a streamlined solution that benefits everyone involved. “Builders appreciate the short installation timelines and reduced costs, while homeowners love the eco-conscious design, flexibility, and durability:.
“We’re not just selling pools,” Levick added. “We’re providing peace of mind—whether for a homeowner who wants to enjoy their pool in days, not months, or for a builder who needs a reliable product with fewer delays and complications.”
Ready to take a deeper dive?
Listen to our entire conversation about Plungie with Cam Levick and Mike Walter on the Pool Magazine podcast.
Pool Builder
Navigating Manufacturer Relationships: How To Get The Support You Deserve

Have you ever felt helpless with equipment manufacturers? Felt like you were getting the go around and not feeling supported? Or that since you are not a big enough number, so you do not get support on products!?! I will be completely honest; I have felt at times my issue with manufactures were downplayed because I do not buy as much equipment as a competitor who has 900+ pools. I have even felt like larger companies who do not purchase much from one equipment manufacturer were getting better tech support benefits. I think everyone one of us have felt that way toward one manufacturer or another. However, what are some ways to get the support we deserve?
In the pool industry, like many others, we believe customer service is key. It is one of the main reasons we use a particular manufacturer’s equipment.
“It’s on the manufacturer to be tight with their customers and anticipate issues before they happen and ensure strong upfront communication … but when things do happen, the sales rep should do all they can to proactively engage, understand the issue and resolve it. The sales rep should have a caring heart. If you care customers notice it and makes the process much easier,” Jason Anderson Senior Regional Sale Manager with Fluidra commented.
What should we do when we feel we are not getting the support we need?
Documentation
Documentation is important when you feel you are not getting support. Making sure to document every call, text and email. When you have documentation on the communication and solution you are not getting, it will help you have a professional conversation with the manufacturer’s reps or superiors.
Attend Trainings
Most equipment installation issues can be resolved by attending manufacturer trainings. You can attend these classes either at regional trainings, conventions, or local tabletops. Not only are manufacturer trainings important to give you the information you need to install and troubleshoot equipment, but it is away to build relationships with the reps in the area. Training sessions can also give you opportunities to meet other pool professionals with knowledge of the equipment, including who the warranty stations are. When you are troubleshooting or in a bind and need advice, calling the warranty station can be a great resource.
Networking
The best advice I was ever given while learning the pool industry was networking. Building professional relationships with other pool pros allows you to have a circle of people who know the trade and bounce ideas with. You have an outside resource from the pool manufacturers. Believe me, there have been many times I would call a colleague in a unique situation, and they were able to give me the tips and tricks to solve my dilemma. I have, also, experienced having another set of eyes or ears helped me see something I was overlooking.
Explore other Reps
Hey, it is human nature to not mesh with everyone. That is A-OKAY! That is why finding a manufacturer rep that you jive with is important. One thing we are lucky to have is multiple manufacturer reps in each region. They are divided up between technical and sales. Both can work with you for your needs. If you feel like you are getting nowhere with BOB, you can seek out JOHN. If you do not know who the other reps are in your area you can contact distribution, warranty stations and other collogues to give you their contact information.

So what do we do when we feel we have tried everything avenue to resolve our problem, if its faulty product, customer service, rebates, etc?
Start with contacting your manufacturer rep with an email documenting all the steps you have taken to resolve the issue and the results of those steps. In this email hold back emotional responses. Sometimes are emotions can get the best of us and cloud the factual component of our communications. People are more willing to work with you when they do not feel attacked. I would, also, recommend setting a timeline for a response. Be reasonable with thetimeline. You wantto give enough timeforthe rep to read, research solutions and respond.
What is the next step if you feel you have not received a better resolution?
In these cases, it is best to move your communication to management. Forward the email chain you have been using with your local rep. I would suggest keeping the local rep in the email. This allows everyone to be part of the issue and resolutions. I have found in more cases than not; my issues have been resolved by this step. With continued professionalism throughoutthe process, I have been able to still maintain professional relationship with the local rep even with elevating my concerns.
When do you say enough is enough and change manufacturers?
This is going to be a different moment for everyone. When you feel a manufacture isn’t resolving your issues and you do not want to sell their product that is up to you. However, keep in mind not every pool has the same brand equipment. You do not want to lose business because you only want to use one brand. I would recommend keeping the knowledge and skill set of every manufacturer. When a customer calls to fix something, if they have a different brand equipment, you can still fix the issue with the brand you may not prefer. If the customer asks for your recommendation, then you can suggest the manufacturer you feel gives the best customer service, with the best quality product. I have gone into many yards, where the customer has called other companies to help resolve issues. Yet, since they had certain brand of equipment and the companies do not install that brand, I won the customer and all their future work because I will work on all manufacture’s equipment.
Final Thoughts
Navigating relationships with equipment manufacturers can be challenging, but it’s essential to advocate for the support you deserve. By documenting your communications, attending training sessions, and actively networking with other professionals, you can create a strong foundation for collaboration. Remember that finding the right manufacturer representative is crucial—don’t hesitate to explore other options if you feel unsupported.
If you’ve exhausted all avenues and still feel let down, escalating your concerns to management can often lead to resolutions. Ultimately, knowing when to pivot to another manufacturer is a personal decision, but maintaining a broad knowledge of various brands can enhance your versatility and business opportunities. By staying open to all equipment types and prioritizing customer service, you can ensure your clients receive the best solutions, no matter their preferred brand. Embrace the journey, build those connections, and continue to grow in your expertise—support is out there, waiting for you to reach out and grab it!
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