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Cleaning and Service Equipment and Supplies

Transferring Pool Ownership after Construction

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Transferring Pool Ownership after Construction

The period after construction of a pool and handing over to its owners is vital. To make the handoff a success, contractors have to plan it from the beginning. Brad Renken, CEO and owner of Hearthstone Luxury Pools + Outdoors in Roswell, Ga., states that when he first entered the pool industry business, he realized that the handoff process needed much consideration. In the past, the transition process was not a big deal. The contractors would give the owners the key and tell them, “Here is your project.” Currently, the situation is different. The clients expect a better way to have their long-awaited projects handed over to them. It is a big deal for them as it is a huge investment. Contractors are also improving on ways to transfer pool ownership to the clients.

Transferring Pool Ownership after Construction

Here are tips for a smooth transition process:

Advice on the prospects

Clients are usually well versed with information before they consider doing a project. It is normal that they do their research and have their expectations. They also have lots of questions, design ideas, and anxieties. Builders need to guide their clients and lay down expectations from the beginning. This is a step towards a successful project and the prevention of future problems. Nathan Caldwell, a construction superintendent, states that clients can try to inform you how to construct their pool at times. As a builder, it is okay to decline respectfully and guide the client depending on their budget. Educating the customer is part of the start-up process. The earlier, the better it will be, to help avoid conflict, and a smooth transition process. Handing the consumer’s pool instructions and the building schedule, makes them feel like they are a part of the pool ownership process, and can use these guides as future reference. The key lesson is the builder ought to be patient with the customer.

Withholding the final bill

The builder should leave the account open until the transition process is complete. This move can get the builders nervous, but it shows commitment to the consumer. The consumer can clear the bill after one month of service. This is an assurance to the consumer that the builder is still available for them. That is the time to help the client with their concerns before the project comes to an end. The client will then pay when satisfied and confident about the project. 

The Support Team

After construction, the construction company should provide the consumer with a service team for any help they may require for a minimum of one month. A company may choose to provide their service team or partner with another company to provide the services. It is challenging for a new owner to maneuver their way through the maintenance of the pool. Rowen says that he partnered with 2 companies to provide consumer service and even pays the first month. This makes the consumer happy and paints a good picture of the construction company.

Caldwell introduces the client to a service company and offers to pay for the first month. If the client is anxious or is experiencing trouble after, he can choose to extend the payment for 3-6 months. Most consumers opt to contact with service companies to save them the stress of handling their pools.

Pool school

Maintaining a pool is a hard task, especially for new owners. Confusion sets in with the mention of ‘water chemistry.’ This niche led to the start of pool schools. Contractors use this platform to educate consumers all about their pools. The first 2 weeks, it’s all about getting to understand the “water chemistry,” after which they come up with a schedule for the pool school, Caldwell says.

Rowen holds a similar view. He further adds that the school provides an opportunity for consumers to have their questions answered and guided on how to run an effective pool. Moreover, they provide emergency contacts in case of any problem. In school, they also tackle safety measures, especially for parent consumers with little ones. Video tutorials and brochures act as a bonus to help with the lectures.

The Independent Consumers 

They are also known as DIY consumers. These consumers prefer doing service for themselves. This does not mean business opportunities for builders will stop; it’s an opportunity for future retail store opportunities. Caldwell says he introduces his client to retail stores before handing over the project to them. The client will be comfortable enough to go to their store for water testing and chemicals. He still offers the one-month free service even to the DIY customers. This leaves them confident in measuring chlorine, PH, alkalinity, and cyanuric acid. He, however, advises that other elements to get tested in a water station.

Following-through

After the completion of the project and pool ownership, it is good if the contractors reach out. This makes the client even happy for their concern and availability. It is a sign that they do matter, and you are thinking about them, as Caldwell said. You can let them know that you are still willing to offer the free pool school experience. It gives the client a comfortable space to even reach out for follow-ups. Such good skills will have the client refer you to others as the best construction company, helping you build your name.

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Cleaning and Service Equipment and Supplies

Latham Pool Products Hires New Chief Information Officer

Kaushal Dhruv joins Latham Pool Products as new CIO.

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Kaushal Dhruv named new CIO of Latham Pool Products
Photo: Latham Pool Products

Fiberglass pool and vinyl liner maker Latham Pool Products has decided to hire a new Chief Information Officer for their corporation.

Kaushal Dhruv the new CIO will provide support and leadership to both the IT (Information Technology) team as well as the project management staff. Latham President/CEO Scott Rajeski is Kaushal’s direct report.

“We are on an exciting growth journey, complete with changes that will continue to propel Latham’s position …”

Kaushal Dhruv new CIO for Latham Pool Products

Kaushal comes from a diverse background in technology where he had 16 years of experience consulting with CIO and CTOs of Fortune 500 Companies. Kaushal was also Director of Technology for KPMG. Kaushal is extremely well educated. He has a Diploma in Electronics and Telecommunications Engineering from the University at Mumbai, a Masters in Information Management from Syracuse University as well as a Masters in Engineering Management from the Martin J. Whitman School of Management, and a Bachelors in Computer Engineering from the Pune Institute of Computer Technology.

Said Latham Pool Products CEO, Scott Rajeski:

“[Kaushal’s] extensive experience and knowledge provide Latham with the proper leadership to continue driving our progress in North America and abroad.”

More about Latham Pool Products
Find products, contact information and articles about Latham Pool Products

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Cleaning and Service Equipment and Supplies

Pools Installation: Growth of Pool and Spa Business despite the Pandemic

Pool and spa business is prospering amid the Covid-19 pandemic. Summer is approaching, and consumers want to enjoy an exquisite backyard pool installation

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Pools Installation: Growth of Pool and Spa Business despite the Pandemic

Reports indicate that the pool and spa business is prospering amid the Covid-19 pandemic. Summer is approaching, and consumers want to enjoy an exquisite backyard pool installation experience in their staycation. Consumers demand on pool maintenance products and services, renovations, new structures is on the rise. Social distancing rules affected so many businesses in their sales, but not all industries felt the wrath. The pool and spa industry survived the heat due to the following factors;

Pools Installation: Growth of Pool and Spa Business despite the Pandemic

1.  New pool installation

The demand is high because it is the only option to enjoy summer. Most clients are contacting contractors to have pools installed in their backyard.

2.  Existing pools

Homeowners want to bring the summer experience closer by improving their backyard experience. This is because they have to stay indoors and have no other option. Maintaining their pool throughout summer created a niche that the professionals in this industry took advantage of.

High loan application demands

Sarah Bess, the marketing director of Lyon Financial, specializing in loans for outdoor improvements, focusing on the pool, admits to the increase in business sales during this time. She adds that they expected a 20% increase in their sales this year. Then in March, the outbreak happened to create a lot of uncertainties and confusion. The sales went down for a short period, and it was discouraging. In April, there was a sudden and unbelievable rise in sales. The customer demand was too high, and the company was making good proceeds. This situation required that they add 10–15 employees to meet the customers’ demand.

If the sales happen to decrease in June or July, it still won’t take them back to where they were. The increase came about by the idea that clients have an exceptional backyard. It is not all about the pools, but the outdoor experience. Other industries that deal with the construction of the outdoor kitchen, covered porches, gazebos, etc., recorded a great increase in sales. Customers want to invest in their backyard pool installation for summer as well as for future security.

Safety precautions and retail businesses

The health crisis affected retail businesses. This is because of the social distancing rule, and clients find it hard to go to the stores to buy goods. Some retail stores adjusted to the situation to ensure they maximize their sales. They adopted methods such as delivery & curbside pick up. Companies such as Aqua Tech in Winnipeg, Manitoba, dismiss claims of the effects on retails stalls. For them, they adopted the use of contactless water testing. It is advantageous because they can still stay indoors, manage time, and it’s effective for clients. They hope to continue with these services even after the pandemic. Aqua tech, now offers services like chemical only pool maintenance & water sample pick up for those unable to go to the stores. They are dealing with the situation in ways that are appealing to the customer. The crisis was a concern, but they have managed to keep up with the sales. Previously, they only received 2-3 calls a day, now they receive 5-10 calls in an hour. Additionally, the employees have had to organize themselves effectively.

Economic achievements

Richard’s Total Backyard in Houston, Texas, set a new financial record in April. It is now a trend in all these outdoor products industries. Cristina Nikolov, a social media marketing manager, recalls a company meeting held at the beginning of March. They had lost hope there would be anyone willing to contract with them at this time. She even told the staff members that they should prepare for bad times.

Then came the Easter Weekend, and the flow of work was unexpected. It was a hectic month for the company, and she would now ask designers to be fast so that they can meet all the clients. Julie Richard, the Vice President, said that the surge was a result of the client’s mindset. No one is certain about the future or when the lockdown will come to an end. This uncertainty has had clients opt to improve their backyards so that whatever happens, they can still enjoy their time from the luxuries of their own home. Employees and designers have had to work overtime to manage all the clients. The month of April is the best financial year in the Companies history. It is not only pools that are marketable, but also hot tubs. For Richard, he just put up a message to reach out to clients that they can have their hot tubs installed and enjoy their stay at home. That opened up a big business opportunity for the company. Crews are sent daily to install hot tubs or renovate them for their clients on weekends to reduce the workload.

Construction

The government has been supportive of this course of a backyard experience. Many companies have earned a good sum during this time because the government has allowed them to maintain their operations.The owner of Berggren’s Backyard Oasis Pool Construction in Wenatchee, Micheal Berggren, also experienced the same surge in his business.

The governor of his state realizes the importance of pools in summer and can carry out their business with support from the state. They were able to do four times what they do in a year in equipment sets and cover replacement. He, however, still hopes that things will return to normal because of a few strains caused by the changes. They have to get frequent permission from the state authorities and following up with all the safety measures. He does appreciate this time as well, that was a boost to his business. He notes that the most important thing is that people get paid their salaries to feed their families.

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Cleaning and Service Equipment and Supplies

Pool Services Assessment for Maximum Profit

It is the start of the pool season and a suitable time for companies to reevaluate their costs. Focusing on the main work is important, but at the end

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Pool Services Assessment for Maximum Profit

It is the start of the pool season and a suitable time for companies to reevaluate their costs. Focusing on the main work is important, but at the end of the day, the work should yield some good proceeds. The ideas below are useful in profit maximization when it comes to offering pool services.

Pool Services Assessment for Maximum Profit

Online ordering

There is a considerable amount of time wasted in a wholesale store, as the contractors wait to order, have the orders packaged and check it out. Online ordering is a better alternative. The pool contractors can order earlier via the distributors before they leave for the worksite. Visiting the distributor is advantageous because it allows the contractor to tag along with other technicians for professional advice. Sometimes this conversation can extend to a non-productive chat, limiting productive work time.

Reduce drive time

Technicians should minimize their time on the road. This time isn’t accounted for, and in business, every minute counts. When going for a project, it is important to study the service routes before leaving. Things such as school schedules, traffic patterns, and other disruptions are factors to consider beforehand. This is to avoid time wastage on the roads.

It is also important that you look at the jobs and check if it’s reasonable to take up the job. The drive to device costs may cost more than the job itself. In this case, it is not worth it to take up the job. You ought to look at the farthest job and the distance to your next stop. It is wise to start with the jobs closer unless you plan on offering your services permanently in those remote areas.

If you are heading to a pool service project and you make a stop on your way, you should check the farthest project and consider if you still want to keep it. The loss of one far project can earn you two close jobs saving on time and energy and boosting cost. If you consider taking up the far projects, it may be reasonable if you charge more than close projects to cater for the drive time.

Smart buying

Purchasing goods in bulk is a smart option for those who have a warehouse space. Buying in bulk earlier puts you in a better bargaining position. This increases profits and is a great way of budgeting. It also saves the technicians stress when certain goods are in shortage due to their high demand. For this reason, they will be able to offer the best pool services to clients. The contractors can come up with an estimate of the products required during a certain season. You can base this on the sales of the previous year and speculations of the sales in the current year. For the storage of the goods, you can create space in your home. If you have no space completely, you can negotiate with the distributor to allow you to take the products in small portions, as long as you commit the purchase. Purchasing in bulk is advantageous to the distributors, so; it’s unlikely they disagree with the idea. You can also combine orders with other companies to save on the cost of securing a personal warehouse.

Check on product costs

Most technicians ignore the pricing of goods they use or sell in their course of work. You should check invoices to see the cost of goods they are charging their customers and ensure you make some profit. This also helps confirm if there were any mistakes made to correct them earlier.

Special offers 

Manufacturers have special offers once in a while to promote their brands. Their offer can entail buying goods in bulk at a huge discount. Contractors can take advantage of this, whereby they purchase one good at a significantly low price, and sell it at a higher price to their consumers and make some profit.

Review expenditure

You should review the expenses regularly. Services such as phones, vehicle insurance, and the internet need to be checked continuously. If there are cheaper alternatives to these services, explore them. Contact the service providers on a regular for any new discounts. Such inquiries can result in such considerations executed.

Make effective use of trucks

The truck inventory should have goods that are accessible on the service route. It is time-wasting to go to the distribution warehouse to pick up goods needed for replacement. Loss of profit is also incurred. It is important to find out what you need to stock in the truck for the job. To do this, technicians need to familiarize themselves with pools, the equipment available, and products that may be useful for the job. Balancing between the space in the truck & the required equipment is key to manage costs. All companies should invest in cheaper alternatives that are effective to maximize on their annual profits.

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