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Pool Builders Picking Up The Pieces for Olympus Pools Customers

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Pool Magazine reported about the situation with Olympus Pools roughly 10 months ago when news coverage began to hit the media. It was a story that captured the attention of the nation due to the sudden spike of interest in inground pools during the pandemic. Olympus Pools was a highly respected and well-reviewed pool company that had apparently left hundreds of homeowners high and dry with open holes in their backyard and no way to complete their pool projects.

We spoke with the owner of Olympus Pools – James Staten as well as affected homeowners early on during the initial turmoil circling Olympus Pools. In the following months, we monitored the progression of events in the media until Olympus Pools was shut down completely by the Department of Business and Professional Regulation. This happened after the Florida Attorney General received over 200 complaints and estimated net losses to Tampa homeowners to be in the neighborhood of $8 million dollars. Today, Olympus Pools faces a $1.4 million dollar penalty as a result.

That’s not the end of the trouble though, aside from being forced to file for bankruptcy, SCP obtained a $1 million judgment against the Statens in September which allowed them to freeze and garnish the money in their personal bank account. To make matters worse, in addition to the civil actions, the Attorney General says the Office of Statewide Prosecution is assisting local law enforcement with a criminal investigation against Staten.

Picking Up The Pieces For Olympus Pools Customers

After the recent implosion of the company, hundreds of homeowners and contractors were left holding the bag and trying to figure out what comes next. For the homeowners, the answer isn’t so simple. Finding a pool builder that can complete the work and finish their swimming pool project has been a challenge for many. Some of the members at the FSPA, like Tony Arredondo (FSPA, Tampa Bay Chapter – Director at Large) have been working diligently to try and connect those homeowners that have been affected with local pool construction firms that can try and help salvage those jobs.

Tampa Pool Contractors Step In

We had the chance to speak recently with Arredondo and his colleague Jacob Schroth to find out how they’ve been working with local homeowners to try and salvage some of the abandoned jobs.

A permanent fixture in the Tampa community, Arredondo is the owner of Tampa Pool Pro and has been performing swimming pool renovations in the local area since 2010. Like many in the industry, Arredondo had seen the swirling news coverage about Olympus Pools. We asked him what has happened in the Tampa market in the wake of the fallout.

“It’s left a bad taste with most potential new swimming pool homeowners, and even some pool renovation clientele. Most that are familiar with the Olympus Pool situation, are very hesitant about deposits, payments, work getting done, and communication,’ said Arredondo.

Working With Olympus Pools Customers

Little by little as homeowners look to pick up the pieces of their project, they’ve been reaching out to local pool renovation experts like Tampa Pool Pro. Consequently, Arredondo has been applying the communications tools his firm uses when working with former Olympus Pools customers. “When assessing the call, we handle them with kid gloves,” said Arredondo, “we make sure they have everyone’s phone numbers and have numerous communication options, such as our mirroring text service app that allows everyone on the job to see each and every text that comes in.” 

Customers Say There Was Zero Communication

Lack of communication was a complaint Arredondo heard again and again from customers having little to no idea as to the progress of their build.  “No one was returning their calls, and it was weeks and months before hearing from an assigned Project Manager for their build–if they heard anything at all,” said Arredondo.

That lack of communication and the practice of overselling and under-delivering is what gets pool builders in hot water again and again said Arredondo who explained that avoiding customers’ questions and complaints is a sure-fire recipe for the type of disaster Olympus Pools experienced.

“The communication between us and the client is of utmost importance,” said Arredondo, “most do not expect you to be on the job site daily–micromanaging your team.  However, they do expect you to keep in touch with them and return their calls, or send them a quick text message or email.  We set that expectation with every client. There’s absolutely no excuse, period. Education and good communication create trust.”

Abandoned Pools Need Thousands of Dollars in Renovation Work

There is still a ton of work to be done on many of these pools Arredondo is looking at. Often homeowners are looking at a bill of tens of thousands of dollars to complete their backyard pool project. This uncomfortable fact comes after paying most for most of their pool project upfront with Olympus.

Many of these pools are abandoned jobs that have been exposed to the elements for months before a contractor has had a chance to review the work that has been done. Still, Arredondo says he is eager to work with the ones intent on finishing their pool project. “We walk them through the deposit schedules and educate them on the scope of work needed for completion,” said Arredondo, “this includes the processes and timeframes. We have a 100% success rate with the clients we’ve worked with and have completed their projects in a timely manner. It’s really helping to restore their faith in the swimming pool industry.”

Advice For Homeowners Looking for a Pool Builder

In helping Tampa homeowners find a reliable pool builder to work with, Arredondo had some suggestions to help prevent homeowners from falling victim to fraud, “I would highly recommend researching pool companies they are calling and performing thorough due diligence,” explained Arredondo, “call the City/County/State agencies, research their license to see if they have complaints.”

Reading the online reviews for a business does not give homeowners accurate and up-to-date information about that company claims Arredondo who opined that in today’s digital world, consumers are looking at online reviews and getting half a story or a completely fictional one in some cases.

He says that reading a companies Google reviews doesn’t always offer a complete picture of how reputable that pool contractor is. “Olympus Pools had an impeccable reputation in the state of Florida until just a few months of complaints hitting the media. While the state started receiving complaints, they did not show up online right away,” said Arredondo.

Arredondo has been coordinating with pool contractors from around the Tampa region to help finish some of these jobs. “That’s the beautiful thing about the pool industry. There is so much work for everyone,” said Jacob Schroth who has been working closely with Arredondo, “There is no competition between us and when there’s a problem within our industry we are able to all fix it together.”

While the majority of homeowners are still looking to the district attorney’s office for a final resolution and compensation, that process may take years to fully see the course. For those homeowners who are ready to pick up the pieces, it’s refreshing to see some of these completed projects. One year after all of the negative attention and bad publicity this has created the process of healing can begin for those homeowners. Eager to make a difference in their community, Arredondo and Schroth know that re-establishing that trust with consumers and the pool industry is absolutely vital in Tampa.

4.8/5 - (18 votes)

Editor in Chief of Pool Magazine - Joe Trusty is also CEO of PoolMarketing.com, the leading digital agency for the pool industry. An internet entrepreneur, software developer, author, and marketing professional with a long history in the pool industry. Joe oversees the writing and creative staff at Pool Magazine. To contact Joe Trusty email [email protected] or call (916) 467-9118 during normal business hours. For submissions, please send your message to [email protected]

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Public Pool Project Could Revitalize West Philly Waterfront

The West Philly Waterfront project envisions features like a beach, a slide, a public pool, and an entertainment venue.

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Public Pool Project Could Revitalize Philly Waterfront

Philadelphia’s Schuylkill River could soon undergo a transformation with the introduction of the West Philly Waterfront project by the University City District (UCD). This initiative, situated adjacent to 30th Street Station, aims to inject energy into the city’s landscape through a mix of recreational and entertainment offerings.

Spanning the area between Chestnut and Market Streets along Schuylkill Avenue, the West Philly Waterfront is envisioned to encompass features like a beach, a slide, a public pool, and an entertainment venue. UCD’s proposal emphasizes practicality, with plans for swimming classes, lifeguard training, and swim meets complemented by natural landscaping and shaded areas for comfort during warmer months.

“The time is right for a bold vision to further enhance our connection to the Schuylkill River,” states District President Matt Bergheiser. “Now is the time to think with great aspiration about a new iconic space to connect the waterfront to the dynamic growth of University City, and to make it accessible for all Philadelphians.”

Public pool project planned for West Philadelphia Waterfront

$60M Project Could Revitalize West Philly Waterfront

However, the realization of this vision depends on securing funding. With a projected cost of $60 million, UCD is actively seeking partners to support the project. “Once fundraising is complete, we anticipate a roughly 3-year process to conduct community engagement, make tweaks to the design, secure the needed permits and approvals, and complete construction,” says Director of Marketing and Communications Chris Richman. “Right now, we’re specifically focused on raising the funds for a robust community engagement process, which will be critical to the project’s success.”

Bergheiser draws parallels to past successes such as The Porch at 30th Street, envisioning the West Philly Waterfront as a catalyst for urban renewal. Through innovative design and inclusive programming, the project seeks to revitalize the area while stimulating economic activity in the surrounding vicinity.

Artist rendering of public pool project planned for West Philly Waterfront

The project’s timeline remains undisclosed, yet the University City District asserts it will serve as a beacon for Philadelphia’s future beyond 2026. Anticipating a surge of visitors for the U.S. semiquincentennial, the FIFA World Cup, and the MLB All-Star Game, Philadelphia braces for a transformative era.

“The park would help draw in tourists and residents alike, and bring additional traffic to businesses in the area,” Richman emphasizes.

Collaborating with the University City District on the project’s planning are AECOM, Digsau, the Collaborative, and Bio Habitats Inc.

Positioned as a gateway to University City, the project aligns with the area’s burgeoning development, fueled by growth at the University of Pennsylvania, Drexel University, and the city’s thriving life sciences industry.

Photo Credits: AECOM

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This Paintball Shooting AI Security Camera Has Pool Pros Talking

An AI security camera that shoots paintballs and tear gas has pool pros talking

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This Paintball Shooting AI Security Camera Has Pool Pros Talking

Here at Pool Magazine, we’re accustomed to exploring innovations within the pool industry. However, every now and then, a development in the broader realm of home technology catches our attention. The latest buzz? PaintCam Eve, an AI-equipped surveillance and security camera equipped to fire paintballs and tear gas at unwanted intruders in the backyard.

Living in the age of missing Amazon packages and porch pirates, one can suppose it was only a matter of time before someone proposed a device such as PaintCam Eve. The inventors, a Slovenia-based company called OZ-IT, state that their AI device is an effective deterrent for several reasons.

For one, the threat of being struck by a paintball can serve as a powerful visual deterrent to potential intruders, discouraging them from attempting to trespass or commit crimes on the property. Secondly, paintballs are considered non-lethal projectiles, making them a safer option for deterring intruders without risking serious injury or fatalities. Additionally, the paint splatter left behind by a fired paintball can serve as a unique identifier for law enforcement to track and identify intruders, aiding in their apprehension and prosecution.

PaintCam Eve may just be the first AI security camera of its kind.

According to promotional materials, this autonomous monitoring device boasts motion detection, facial recognition, and a “zero compliance, zero tolerance” policy towards potential threats.

While still in concept mode, the device already has pool professionals talking about the ramifications of such a product actually making its way to the backyard.

“As individuals who frequently visit customers’ homes to perform pool maintenance, service pros prioritize safety above all else. The prospect of encountering an AI surveillance system armed with paintball or teargas projectiles introduces a significant safety risk,” said Pool Magazine Editor, Joe Trusty.

The company claims that Eve’s “EVA” AI system will prevent innocent bystanders from becoming collateral damage. Supposedly, designated individuals can pass by unscathed thanks to facial recognition technology. But one can’t help but wonder about the potential margin for error. Will Eve truly be able to accurately distinguish between friend and foe in the heat of the moment? And what happens if it doesn’t?

It’s also worth noting that the details regarding Eve’s operation are somewhat murky. While the promotional video showcases both automatic and manual screening capabilities, there’s a distinct lack of clarity regarding how pre-authorized visitors will be identified. Will visitors need to submit to 3D facial scans? And how can we be sure that such technology won’t perpetuate existing biases, particularly when it comes to racial profiling?

Furthermore, the different tiers of PaintCam Eve raise additional questions. The basic version offers little more than “smart security” and on/off app capabilities, while the Pro model boasts facial recognition. What about the teargas feature? How much extra will homeowners need to shell out for that dubious privilege?

As of now, OZ-IT’s Kickstarter campaign is set to launch on April 23, with no concrete release date in sight. While the allure of security gadgetry may be enticing for some, skeptics already predict a laundry list of problems that could arise ranging from unintended injuries resulting from friendly fire, to potential lawsuits from anyone mistakenly identified as an intruder and attacked by the device.

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“Public Pool” Popup Makes a Splash in Las Vegas Desert

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"Public Pool" Popup Makes a Splash in Las Vegas Desert


In the vast expanse of a desert, where one might least expect it, emerged an extraordinary sight: a colossal 50-meter-long inflatable pool. This fantastical creation was the brainchild of artist Cj Hendry, whose penchant for turning wild visions into reality knows no bounds.

A Popup Public Pool in the Desert

Known as Public Pool, this remarkable installation graced the Las Vegas landscape from April 4 to April 7, dazzling all who encountered it with its flamboyant charm. Adorned with hot pink flamingos, neon inflatables, and vibrant floral patterns, Public Pool beckoned visitors into a realm of extravagance and whimsy.

To commemorate this exuberant exhibition, a curated selection of limited-edition drawings and collectibles, including beach towels, floaties, and hats, are now available for purchase at CjHendryStudio.com, allowing enthusiasts to capture a piece of the magic for themselves.

When asked about her artistic perspective, Hendry emphasized her commitment to pushing boundaries and challenging perceptions. Grounded in the captivating allure of hyperrealism, her work blurs the lines between reality and the surreal, inviting viewers into immersive experiences infused with humor and delight.

The genesis of Public Pool stemmed from Hendry’s contemplation of communal spaces and recreation. Seeking to create an immersive environment that transcended the ordinary, she envisioned a playful juxtaposition of scale and nature. The result? A Las Vegas pool party set amidst the desert landscape, where the unexpected becomes the norm and every detail ignites a sense of wonder.

The whimsical and interactive promotional campaign surrounding Public Pool was born from a desire to encapsulate the exhibition’s vibrancy and playfulness. It was a testament to Hendry’s spontaneity, aiming to evoke joy and curiosity in audiences through dynamic engagement.

Hendry’s favorite aspect of Public Pool lies in its ability to blur the lines between reality and illusion. From the sheer audacity of a desert pool party to the intricate details of the artwork, every element is crafted to provoke awe and fascination, inviting visitors to lose themselves in a world of enchantment.

Ultimately, Hendry hopes that Public Pool serves as a catalyst for a childlike sense of wonder and exploration. Whether basking in the pool’s embrace or marveling at the intricacies of her art, she aims to inspire viewers to see the world through fresh eyes, infused with newfound inspiration and vitality.

Featured Photo Credit: Cj Hendry

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